If you get "upgraded", I would recommend declining the upgrade if it envolves the 18th floor. Nothing spectacular for a view of the city either so it's not worth putting up with the never ending noise.

Liked: Staff was courteous. Rooms were clean. Hotel was very nice.
Disliked: We were "upgraded" to a room on the 18th floor. I don't think "upgrade" should've been used as an adjective to describe this change in rooms. I'm not sure how small the other rooms are in the hotel but this room was pretty small for an "upgrade". We've stayed in 50 hotels in NYC and understand that most rooms can be small. This just wasn't expected as an "upgrade". Then there was the noise in our room, 1808. It was like sleeping in a mechanical room. It had a sound of either a high volume plumbing/mechaincal riser in the wall or that an exhaust fan was directly above the floor causing the air to be choked down so much that it created turbulence noise. Whatever it was, it was non stop. It never changed the entire time we were there. It actually kept me awake in the morning when I was hoping for a few extra hours of sleep.

Exceptional

Pleasant

Liked: The rooms are clean and the housekeeping staff is very pleasant and polite. We had a credit card problem during the check-in but the hotel manager kindly solved it. The view from the rooftop bar is outstanding!
Disliked: We had an upgrade but the size of the room was still very small with barely no space to put are two luggage and the view...nothing special. Reception staff was not that friendly. I beleive that they should say a "hello" or a "good evening" when we enter or exit the hotel and show a bit more will to answer to our questions, rather than standing behind the front desk talking to each other. After the check-out we only received a cold "goodbye". I suggest a "thank you for visiting our hotel" or "we're looking forward to see you again" or "have a safe trip back home". It's not about the place, it's about the people...Team members are making the difference and create unforgetable moments to the guests. Take that as a small advice from somemone who's also working in the hotel idustry in one of the most visited places in the world and make it happen guys!

Exceptional

Passable

Good

Liked: The location was good, a walking distance from the subway stations.
Disliked: The gym is a joke. House keeping could do a better job.

Fabulous

Very good

Liked: The rooftop offers an incredible view and awesome Drinks and Food. We enjoyed our nights there!
Disliked: The Room Service didn't clean the room properly and never stocked up on coffee capsules.

Superb

Superb