If you get "upgraded", I would recommend declining the upgrade if it envolves the 18th floor. Nothing spectacular for a view of the city either so it's not worth putting up with the never ending noise.

Liked: Staff was courteous. Rooms were clean. Hotel was very nice.
Disliked: We were "upgraded" to a room on the 18th floor. I don't think "upgrade" should've been used as an adjective to describe this change in rooms. I'm not sure how small the other rooms are in the hotel but this room was pretty small for an "upgrade". We've stayed in 50 hotels in NYC and understand that most rooms can be small. This just wasn't expected as an "upgrade". Then there was the noise in our room, 1808. It was like sleeping in a mechanical room. It had a sound of either a high volume plumbing/mechaincal riser in the wall or that an exhaust fan was directly above the floor causing the air to be choked down so much that it created turbulence noise. Whatever it was, it was non stop. It never changed the entire time we were there. It actually kept me awake in the morning when I was hoping for a few extra hours of sleep.

perfect

Liked: everthing

Hotel is in a god...

Liked: The hotel is in a great location in Soho/lower East side, many places are walkable or the metro is close by. The room was clean and comfortable. The view from the rooftop is amazing especially at sunset.
Disliked: All the staff we had interactions with seemed pretty incompetent. At check in we were given a key to a room that didn't exist, I had to ask for breakfast vouchers and timings even though it was part of the booking, they also had my name wrong on the booking so questioned if I even had a booking with them. A complimentary bottle of wine came with the booking, but the house keeper just brought up two empty glades, we waited for the bottle, but it took too long in the end so we went out. At breakfast each morning (all three) they got our orders wrong, drink came out after food had been eaten in one day. While the view from the rooftop is amazing, it gets very very busy, so isn't a place to go and relax. It appears to have become an Instagram location and a place to be seen, which takes the edge off as people are just there for a photo.

Very good

Liked: nice roof top with excellent viewsconfi beds, relatively calm
Disliked: rooms are less in style compared to lobby

Exceptional

Very good

Exceptional

I had a relaxing stay.

Liked: I liked the cleanliness. The staff was great.

Pleasant

Good. Please ensure your reception...

Liked: Nice room, lobby and rooftop bar.Not a great welcome from the shorter, stocky guy on reception. Very aloof. Later I spoke with a pleasant woman, she was great.
Disliked: Rooftop bar. Room was good. Nice quiet location.