If you get "upgraded", I would recommend declining the upgrade if it envolves the 18th floor. Nothing spectacular for a view of the city either so it's not worth putting up with the never ending noise.

Liked: Staff was courteous. Rooms were clean. Hotel was very nice.
Disliked: We were "upgraded" to a room on the 18th floor. I don't think "upgrade" should've been used as an adjective to describe this change in rooms. I'm not sure how small the other rooms are in the hotel but this room was pretty small for an "upgrade". We've stayed in 50 hotels in NYC and understand that most rooms can be small. This just wasn't expected as an "upgrade". Then there was the noise in our room, 1808. It was like sleeping in a mechanical room. It had a sound of either a high volume plumbing/mechaincal riser in the wall or that an exhaust fan was directly above the floor causing the air to be choked down so much that it created turbulence noise. Whatever it was, it was non stop. It never changed the entire time we were there. It actually kept me awake in the morning when I was hoping for a few extra hours of sleep.

A cozy hotel with amazing...

Liked: The crew were amazing and very kind
Disliked: Nothing

Exceptional

Passable

Good

Exceptional

Liked: Everything!

Passable

Disliked: It was freezing outside when there and they closed cafe the only one in hotel so could not get food or coffee , room wasn’t so clean and sink didn’t drain

Passable

Exceptional

Liked: Very nice property with a view of Jersey City from the room. The rooftop bar was also great and not too busy.

Warm staff made up for...

Liked: Location, reception staff were excellent. Views and rooftop bar
Disliked: Smallish room. Coffee machine not great, no milk, cheap blinds. Dinky beds. Comfy though, but tight for a couple.