Hotel Hugo

If you get "upgraded", I would recommend declining the upgrade if it envolves the 18th floor. Nothing spectacular for a view of the city either so it's not worth putting up with the never ending noise.

Liked: Staff was courteous. Rooms were clean. Hotel was very nice.
Disliked: We were "upgraded" to a room on the 18th floor. I don't think "upgrade" should've been used as an adjective to describe this change in rooms. I'm not sure how small the other rooms are in the hotel but this room was pretty small for an "upgrade". We've stayed in 50 hotels in NYC and understand that most rooms can be small. This just wasn't expected as an "upgrade". Then there was the noise in our room, 1808. It was like sleeping in a mechanical room. It had a sound of either a high volume plumbing/mechaincal riser in the wall or that an exhaust fan was directly above the floor causing the air to be choked down so much that it created turbulence noise. Whatever it was, it was non stop. It never changed the entire time we were there. It actually kept me awake in the morning when I was hoping for a few extra hours of sleep.

Exceptional

Overal a great stay, great...

Liked: The staff, the room, the view, the service
Disliked: There was no wifi for 2 days, this was a bit of a bummer as we had to add expensive data from our providers on our accounts.

We had a very comfortable,...

Liked: The rooms are attractive and stylish with very clean bathrooms and we had a nice view of the water.The hotel is located near the edge of the city and it was very quiet at night.The roof has a nice bar with views of the water and city.The street cafe offered coffee and food and was convenient. Great area of NYC to stay. Easy access to the subway a few blocks away.Also a great yoga studio nearby!Rooms are small but comfortable.
Disliked: No sitting area in the room other than a desk and chair.We sat downstairs in the lobby/cafe or up in the bar on the roof.

We love The Hugo and...

Liked: Location!
Disliked: Bathroom had a small drip leak coming from a panel in the bathroom that had soaked/soiled one of the bath towels. Also the bathroom inside door handle had what appeared to be bloody fingerprints…?The good news is the front desk acted immediately when informed.

Exceptional

Exceptional

Do not book here. Not...

Liked: Good location.
Disliked: Really bummed to write this negative review. I’ve lived in NYC for ten years and have come to hotel Hugo’s rooftop countless times. It was so special to me that I booked a stay for one night as a way to celebrate my chapter in nyc ending (moving out of state the next day). Unfortunately I was surprised the customer service was completely different than all the times I came just for the rooftop. Front desk staff, Cafe staff, and the bartender at the rooftop were all extremely rude. There were several miscommunications and the service recovery was also poor when I provided feedback. Also surprisingly, the rooms were very outdated and there was no smart tv. Even if the customer service was more pleasant, I would not recommend staying here for the price. I used to bring people here all the time but unfortunately I can no longer recommend.

Very good

Superb