Hotel Elkhart Tapestry Collection By Hilton

Not worth the price...

Liked: It was a nice hotel, very clean.
Disliked: Never got to experience the rooftop bar due to private events and then the following night the closed due to weather.. Complementary water is an empty water bottle that they make you go fill up on another floor. They dont even have water on every floor... On top of the price already being higher than most hotels you have to pay for parking as well. No free breakfast.. Their are much nicer hotels for better or equal pricing with more accommodations.

I found it a lovely...

Liked: Excellent. Staff was very helpful and attentive. Food was good quality. Hot food was served hot! Love that.

Exceptional

Liked: Everything was excellent.
Disliked: We liked everything.

Exceptional

Exceptional

Liked: Beautiful, serene, stately, and welcoming. Every staff member we encountered was warm and helpful, always including something extra. The mobility-accessible room was perfect for our needs.
Disliked: We were sad we couldn't stay longer!

Clean and comfortable.

Liked: I liked the cleanliness, and the location, the bed was very comfortable.
Disliked: Staff seemed to be stressed. Holiday weekend. I get it but I felt like we were a bother when we asked questions.

Interesting stay for an Elkhart...

Liked: Overall everything is nice. Location is perfect for downtown events. It’s very clean and polished.
Disliked: There’s a couple things I didn’t love. 1. Parking cost $15 a day but the location for parking is directly beneath FREE public parking upstairs in the parking garage… and across the street from FREE public parking. I can’t justify paying $15 a day for parking in Elkhart when there’s free parking literally feet away. 2: We were not told there would be a private ticketed event taking up the entire rooftop bar on the 4th of July until we were almost done with the check in process on site. I understand the demand for private parties but there was no warning about this until after I was physically at the hotel. There should be a warning on booking.com. I was bummed about this because this is a big reason be booked the hotel that night. A couple things I think should be thought about: 1. warning people before they book that some facilities will not be available on their chosen timetable. I really think paying guests should have access to most facilities during their stay. Having staff off for the holidays and facilities closed is totally acceptable with a warning. 2. We were told at the front desk “it would look bad” if guests were allowed to go upstairs to the bar during fireworks while the ticketed party was going on because each person attending the party paid $xx to get into the bar that night. I think something worth looking into is sectioning off some space for already paying guests to enjoy the rooftop as the party goes on in a different section of the bar.

Excellent location close to food,...

Liked: Staff met us with enthusiasm and great customer service. Close parking and close to eating and museums in the downtown area. The room had a nice sitting area. Bathroom was clean and spacious. Loved the rooftop area for drinks and food. Also ate twice at the restaurants on site of the hotel. Everything was close and convenient for coming and going throughout the county.
Disliked: Everything was great and I can't think of any improvements needed.

Good