Name: Hotel Elkhart Tapestry Collection By Hilton
Address: 500 South Main Street, Elkhart, IN
Telephone: (888) 428-0221
Rating: 4.5

Interesting stay for an Elkhart...

Liked: Overall everything is nice. Location is perfect for downtown events. It’s very clean and polished.
Disliked: There’s a couple things I didn’t love. 1. Parking cost $15 a day but the location for parking is directly beneath FREE public parking upstairs in the parking garage… and across the street from FREE public parking. I can’t justify paying $15 a day for parking in Elkhart when there’s free parking literally feet away. 2: We were not told there would be a private ticketed event taking up the entire rooftop bar on the 4th of July until we were almost done with the check in process on site. I understand the demand for private parties but there was no warning about this until after I was physically at the hotel. There should be a warning on booking.com. I was bummed about this because this is a big reason be booked the hotel that night. A couple things I think should be thought about: 1. warning people before they book that some facilities will not be available on their chosen timetable. I really think paying guests should have access to most facilities during their stay. Having staff off for the holidays and facilities closed is totally acceptable with a warning. 2. We were told at the front desk “it would look bad” if guests were allowed to go upstairs to the bar during fireworks while the ticketed party was going on because each person attending the party paid $xx to get into the bar that night. I think something worth looking into is sectioning off some space for already paying guests to enjoy the rooftop as the party goes on in a different section of the bar.

Excellent location close to food,...

Liked: Staff met us with enthusiasm and great customer service. Close parking and close to eating and museums in the downtown area. The room had a nice sitting area. Bathroom was clean and spacious. Loved the rooftop area for drinks and food. Also ate twice at the restaurants on site of the hotel. Everything was close and convenient for coming and going throughout the county.
Disliked: Everything was great and I can't think of any improvements needed.

Good

Very good

Liked: Friendly and comfortable atmosphere
Disliked: Room didn't have a microwave

Third time staying here, best...

Liked: Extremely helpful and friendly staff. Very comfortable rooms. Great location

Nice hotel, but staff training...

Liked: Huge bathroom, lots of towels, extra bath mats; comfortable bed; nice breakfast dining room and another restaurant on site.
Disliked: Desk clerk had a terrible time checking me in, finding reservation (booking.com has my last name combined with my middle name that I go by, AND she seemed to think that I was from Amsterdam when it's booking.com that is there...). She pulled away from me when I reached to see my own driver's license as she looked at it questioning whether I was really from Amsterdam - as if she were seeing that on my license. For an adult to be requesting to see what she was seeing and her pulling it away from my reach was just insulting. The check-in process took forever as another man waited patiently behind me. The clerk had been doing something with small post-it notes when I first approached the desk and contin. finishing that up before helping me. Breakfast room desperately needs a sign at the podium telling whether to seat yourself or wait. The 3 staff never smiled a single time & there was no greeting, no sign telling us the procedure (which was not obvious as in most hotels). The one person behind the counter that could tell us the procedure ignored me as I stood by a pastry case- literally walked past it and me without a word. I finally asked if I could have 2 things from the pastry case and was told I needed to "order over there at the cash register," which no one was manning. I waited there, had to ask him more questions to find out what was going on & whether I should show my breakfast voucher to someone or sit down. Only then did I learn that someone would take our order at table where we'd finally seated ourselves. By that time, we'd gotten our main breakfast foods from the buffet where there was no butter, jellies, milk, juice, coffee - all those things one apparently (though not made apparent) has to order. The food was just OK - cold, dry potatoes, decent eggs, but better than most American hotels of this price, which was a good value in this nice, newly renovated hotel.