Hotel Elkhart Tapestry Collection By Hilton

Very good

Liked: Friendly and comfortable atmosphere
Disliked: Room didn't have a microwave

Third time staying here, best...

Liked: Extremely helpful and friendly staff. Very comfortable rooms. Great location

Nice hotel, but staff training...

Liked: Huge bathroom, lots of towels, extra bath mats; comfortable bed; nice breakfast dining room and another restaurant on site.
Disliked: Desk clerk had a terrible time checking me in, finding reservation (booking.com has my last name combined with my middle name that I go by, AND she seemed to think that I was from Amsterdam when it's booking.com that is there...). She pulled away from me when I reached to see my own driver's license as she looked at it questioning whether I was really from Amsterdam - as if she were seeing that on my license. For an adult to be requesting to see what she was seeing and her pulling it away from my reach was just insulting. The check-in process took forever as another man waited patiently behind me. The clerk had been doing something with small post-it notes when I first approached the desk and contin. finishing that up before helping me. Breakfast room desperately needs a sign at the podium telling whether to seat yourself or wait. The 3 staff never smiled a single time & there was no greeting, no sign telling us the procedure (which was not obvious as in most hotels). The one person behind the counter that could tell us the procedure ignored me as I stood by a pastry case- literally walked past it and me without a word. I finally asked if I could have 2 things from the pastry case and was told I needed to "order over there at the cash register," which no one was manning. I waited there, had to ask him more questions to find out what was going on & whether I should show my breakfast voucher to someone or sit down. Only then did I learn that someone would take our order at table where we'd finally seated ourselves. By that time, we'd gotten our main breakfast foods from the buffet where there was no butter, jellies, milk, juice, coffee - all those things one apparently (though not made apparent) has to order. The food was just OK - cold, dry potatoes, decent eggs, but better than most American hotels of this price, which was a good value in this nice, newly renovated hotel.

Exceptional

Liked: Just great experience!

Love it

Liked: Convenient

Excellent love to stay here

Liked: Close to Lerner theater

Exceptional

Superb

A wonderful stay!

Liked: Amazing rooms, coffee and staff. A tailored and comfortable stay.
Disliked: Nothing everything was great!