We had a wonderful stay. Room was great and the location to get to almost any tourist attraction is perfect. I always love to stay at this hotel.

Liked: Staff was very helpful with questions about how to get to places, where to eat etc. - had a great stay.

Pleasant stay.

Liked: The hotel is well situated if you want to do all the tourist stuff then everything is accessable. We were first put in room 544 which was very loud due to the ventilators outside. We asked to be moved and it was not a problem. We also asked for an extra bed and the hotel was very kind to offer that to us free of charge. The room was clean.
Disliked: The hotel is outdated. The windows should be thicker because of the noice outside. The guy at the conceirge didn´t speak good English, did not have a welcoming attitude and gave us wrong information.

Good location but dated noisy...

Liked: The location (If you want to be near Times Square) is the main selling point of the hotel.
Disliked: Small cramped and dated rooms, very noisy especially the A/C unit which sounds like a jet engine. Very poor lighting in the bathrooms and a lack of plug points in the room.

It exceeded our expectations, and...

Liked: The hotel was very clean. The staff were very helpful (for health reasons I asked for an early check-in and they were very accommodating). We were able to get a room next to our family. The location was outstanding. We enjoyed the breakfast at the restaurant.
Disliked: Nothing, really

Superb

Liked: Eeverything. Great Location!

Will definitely Book again because...

Liked: First time I checked in with - PERFECT. I stay at a hotel once a month and by far - Tex at the front desk has been the best that I have seen in NYC. His attention to detail and his manner was humbling. Thank you Tex! - From the Texan =)
Disliked: Window was broken in the room so I could hear all of Times Square....and the jackhammer across the street.

Fabulous

Liked: Convenient, well staffed, good restaurants,

Exceptional

Liked: The customer service was amazing, once again. We were celebrating my niece?s birthday and DeMarcus stopped by the room with a gift bag for her. He was sweet and made my niece feel very special. It was also great to see familiar faces at the front desk and security areas. Thanks Edison.

I have never stayed at...

Liked: The Edison was a wonderful hotel to stay at while in NYC - in Times Square. Guest Services staff was amazing!!! Security was excellent. Restaurants in the hotel were very good and so convenient. I would stay there again without a doubt.
Disliked: My two queen size bed - room... didn't have a refrigerator.

A very disappointing start but...

Liked: The location is perfect for seeing Broadway shows! The staff was friendly and professional
Disliked: I informed the hotel that our flight arrived at 1am at the time I made the reservation and then called the day of to let them know my daughter would be checking in at 11 pm. She arrived and was told we had no room. The hotel Edison staff arranged for a room for the first night at the Iroquois hotel but we were given a room with only a king size bed which meant my daughter had to sleep on the floor and then we had to move back to the hotel Edison where we were not able to check in until 4:30pm the next day. The staff at the hotel was apologetic and sent us a little basket of goodies but it was an inconvenient start to a fast weekend get away