We had a wonderful stay. Room was great and the location to get to almost any tourist attraction is perfect. I always love to stay at this hotel.

Liked: Staff was very helpful with questions about how to get to places, where to eat etc. - had a great stay.

Superb

Liked: Location
Disliked: Battery in thermostat low. Kept beeping Shower would not get hotTerrible metallic rattle in ac unit

Pleasant

Liked: Location, cleanliness
Disliked: When I make my reservation I made a very clear request to have two separate beds as we two guests. They changed me $85 per night for the second bed which is unreasonable.

We enjoyed the hotel

Liked: The hotel was in a great location near Times Square but was still quiet. The room was nice. Clean. The staff was friendly.
Disliked: The heater in the room was really noisy and obnoxious. Thankfully we didn't need it much. We were grateful we did checkout on the TV- they should stress that more. The checkout line in the lobby looked bad.

Pleasant

Liked: The happy hour with music on Friday night
Disliked: The rooms were old. We changed 3 times because bathroom was rusty, in one the tub looked like the paint was peeling and the other was just not worthy of the money. Also we had no fridge which was frustrating.

Exceptional

Liked: Comfortable bed. Very clean.
Disliked: Not sure what the ?facility fee? covered.

Excellent location but out dated...

Liked: Great location with good security for access to the building. Restaurants on premises good with plenty of gluten free options but a little bit expensive. Beds were comfortable with good pillows.
Disliked: Bathroom was a bit small. No fridge available in room. Extremely noisy - lots of street noise. Also inconsiderate guests who liked to let their kids run up and down the corridor late at night. Another night around midnight had to open our door and ask other guest to move away from our door after listening to them yelling at each other for over half an hour. Busy hotel with lots of rooms = lots of guests.

Exceptional

Liked: I loved the location and the staff were super helpful. We arrived and had left something in a can of great value and two people who helped us were the front desk attendant Christian and the security staff Alex. Both of these gentlemen were extremely helpful and thoughtful and went above and beyond to help us out in our time of need.
Disliked: Nothing

Pleasant

Liked: Times Square was right around the corner close to all the big time tourists spots.
Disliked: The room was small and the wall paper was peaking off around the windows.

Very good

Liked: Room was quite large for NYC! Cool art deco vibe!
Disliked: Room temperature: windows are very drafty, and heating is difficult to calibrate.