We had a wonderful stay. Room was great and the location to get to almost any tourist attraction is perfect. I always love to stay at this hotel.

Liked: Staff was very helpful with questions about how to get to places, where to eat etc. - had a great stay.

Perfect location for Time Square...

Liked: Perfect location for Times Square visit. Christine Lin ?Guest Relations Ambassador? was awesome. She went out of her way to make this birthday trip special. I look forward to my return visit.

Exceptional

Liked: Localization excelente, near the all places. Accommodation very good. Coffee next hotel, with feeds gluten free. Attention.

Hotel location was very good;...

Liked: Location was excellent. Lobby and bar area very nicely decorated and welcoming. Bond 45 is a significant addition to the facilities of the hotel. Business centre was very handy for printing off our boarding passes.
Disliked: The room was very disappointing and dated. There were obvious scratches on the paint. There was only one bedside locker. The storage/wardrobe area was unlit and dingy. The bathroom was functional but very small and got very hot after someone showering in there. We booked the room for three people and whilst the sofa bed was adequate to sleep on, when it was opened out there was no room to walk around it!! THE ROOM IS TOO SMALL FOR THREE PEOPLE!!

We had a great time...

Liked: The staff were helpful and sought to resolve the issues we had. The room we were upgraded to was adequate and fulfilled our expectations. It's well located but on the periphery of the smarter elements of Times Square
Disliked: The first two rooms we were allocated were not up to standard - they were quite scruffy and 'tired' looking - certainly the décor needed upgrading within the rooms. The building façade looked like it was undergoing some improvement and I hope that this is extended to the rooms

PERFECT!

Liked: Wonderful experience, best situation, best staff, sure i will stay when i ll be back in NY!

Excellent hotel just off Times...

Liked: Hotel situated just off Times Square - excellent location. Staff friendly and helpful. Rooms clean and lovely comfy bed. Clean towels everyday.

Was not familiar with the...

Liked: Location was good, price was reasonable for NYC. Liked the helpful staff.
Disliked: this sounds strange, but we really could have used a towel ring/bar at the bathroom sink to hang a hand towel. And maybe another shelf in the bathroom.

Exceptional

Disliked: Room was very small

Very central right beside everything.A...

Liked: WE LOVED THE BED IT WAS VERY COMFY
Disliked: COULD HAVE TEA & COFFEE IN THE ROOM