Overall very good; some minor...

Liked: Lovely rooms and lovely bistro. Overall good value
Disliked: Difficult to park and unload near the property, and no staff on hand to help. My room (Laroche) had an intermittent but persistent noise through the night. Perhaps a water pump or similar cutting in and out. But enough to keep me awake several hours.

great bar and outside area...

Liked: Room was very strange , it felt like we were sleeping in a converted shop and didnt feel part of the hotel at all , really disappointed in this aspect of the stay. Parking situation was poor , especially as it was raining.
Disliked: see above , parking and room

Exceptional

Superb

Pleasant Hotel but grossley overpriced

Liked: Convenience, staff in general
Disliked: We stayed one night for a family wedding, Hotel was very convenient for wedding and reception at the H-de V, our room was upgraded & had a very large and comfortable bed, there does not appear to be any rooms with views other than looking into or at other properties ! If you have any problems with stairs avoid the upper rooms, as with ours we had to go up and down a labyrinth of stairs to access. Car parking was convenient, but you do have to pay £10.00 per night for the privilege of it !! The resteraunt was large and tables were sufficiently spaced as per covid regs. We had lunch which very good but expensive, £90,00 for two courses each a gin & tonic & glass of house red, which did include a service charge.The staff in general were freindly and reception staff (Sam) in particular was extremely helpful, the exception was the Resteraunt/ bar manager, who in my opinion was most disagreeable and as UNHELPFUL as any one could be !!In short a pleasant enough hotel but hugely overpriced and dark & dungeon appearance to the inside, suffice it to say I wont be staying there again !

The hotel was lovely and...

Liked: Location is great for Poole Quay area. The staff were excellent and the food was good.
Disliked: The lighting and n the bedroom was too low needs to be brighter.

Excellent a lovely hotel.

Liked: The choice for breakfast was excellent as was the location to eat on the patio. The choice was for hot or cold food and a good variety.
Disliked: The service was sometimes hit and miss in terms of noting what you ordered. However all staff were very friendly and always helpful.

Very good

Short Stay

Liked: Good location, very friendly staff and breakfast served outdoors was a bonus
Disliked: The rooms could use some refurbishment and some rooms are only accessible via narrow corridors and stairs which would be difficult for some. The rooms were overpriced for the quality.