Hotel Bellmoor im Dammtorpalais

Exceptional

Good

Good

Passable

Liked: It is near to my exhibition.
Disliked: Only thing i like is breakfast

In line with expectations.

Liked: Excellent position.Staff was super kind and nice.
Disliked: Improve communication with guests.

The issues are in the...

Liked: Close to the CCH,great staff,accomodated specisl request to get lunch packed instead of only from the buffet,Clean and dust free bed (sadly only the bed though),Concierge service
Disliked: The entry hall has a cigarette smell (but not in the area with the rooms, so passable I guess),Appears to not have been taken care of within the last decades (sink had defects, shower was broken, carpet needed cleaning, night lamp had exposed electric wiring, a clearly visible dust layer on top of the main rooms lamp, one of the lighting elements in the main lamp was broken),balcony is a tripping hazard (is one step down and the railing ends slightly below hip level, so it appears to be quite easy to fall over the balcony when you missed that one stop),Their book with their services and "documentation" contained the wifi password but not the wifi name (there were multiple starting with the name of the hotel and a number afterwards, turned out the one with a 2 was the right one).There was soap for washing hands but nothing for the shower,I was going to give this hotel a 4/5 but on the last day on checkout I noticed a lack of awareness in regards to their safekeeping of the backup room keys (the office was entirely unsupervised and the keys are easily grep able even without going around the desk, this is the main reason for why I'm rating it like this).It appears they have the self impression of being a 5 star hotel while missing a lot of very basic things, if it hadn't been that expensive I would have been a bit more forgiving. That said, I'm considering staying there again. I hope that the issues have been addressed by then though.

Welcoming Hotel in the city...

Liked: Very central and well-served.

Th staff were 5 starts....

Liked: Staff 10 out of 10. 5 stars customer service staff wise.
Disliked: Very noisy, especially at night. No double windows, which made the room quite cold and noisy during the night, as it is next to a train station.

Good