Hotel AKA NoMad

Exceptional

Passable

Liked: I was not happy with my hotel experience with my family.Could not heat up/warm my baby's milk after checking in with them when I arrived. They told me I didn't have a microwave in the hotel. I mean the hotel booking showed I had a microwave to imagine that i didn't have one was not good at all!!!They dont sell anything like snacks or milk I had to go to 7 eleven!!So horrible for a nice hotel its SAD
Disliked: Not having a microwave to warm up my baby foodThere was no crib for my baby, yet I called before coming to make sure my baby crib was there!!!The gentleman at the reception when I checked in said that they were all dirty!!! Like u knew it needed one i booked the hotel room a day before. Its very SAD!!!! now my baby had to squeeze in my bed it's not healthy and very annoying Wouldn't stay Here AGAIN!!!

Exceptional

Liked: Very modern and good location.
Disliked: The carpets from the room can be better cleaned.

Superb

Avoid Giorgio

Liked: The location is great. It is in the middle of the city, allowing to walk most of central New York by walking. You won't need metro for many major locations around Manhattan.
Disliked: From the beginning of our stay, we encountered ongoing challenges primarily due to the attitude of the Front Office Manager, whose name was, I believe, Giorgio (or something similar). Unfortunately, his consistent answer to every request seemed to be a firm “no,” without much effort to find a solution.Here is a brief summary of our experience:Upon arrival, after a 16-hour flight, we were told there was no reservation under our name. It took more than five minutes of checking and us showing our own confirmation email before the reservation — which was for 8 nights — was finally located.We were informed that the room was not ready and asked to return after 15:00, which is understandable. However, the communication could have been more courteous.The bathroom in the room we were initially given was extremely small (approximately 5m²), which made it very uncomfortable for a family of four. When we raised our concerns, we were told that all double rooms had the same type of bathroom — a claim that turned out to be false.On the 5th night, a different front office manager — friendly and solution-oriented — helped us find a room in the same price category that actually matched the bathroom shown in the reservation photos. We were finally able to move into a more suitable room for the remaining 3 nights.When we asked to store some extra luggage we had purchased during our trip, Giorgio again refused and informed us that storage would incur an additional fee. Unfortunately, the room was already so small that we had no space for the new items, and ended up navigating around them for the rest of our stay.Overall, our stay improved significantly once we began interacting with other staff members who were more helpful and accommodating. For a more peaceful experience, I would recommend avoiding interactions with Giorgio if possible.

Pleasant

Liked: Good location, lobby design is cool. Exterior looks good.
Disliked: Shower not strong. Service is just ok.

Comfortable stay

Liked: Good location for us Quiet and clean
Disliked: Small area for making a drink and could have done with more T bags More lighting required in the room

Excellent

Liked: Location, room

It was fine

Liked: Location
Disliked: Every day, Cleaning did not involve the small balcony that we have. The shower needed some maintenance as well as the AC controller.