Homewood Suites by Hilton Washington DC Capitol-Navy Yard Guest Reviews
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|3.2 miles from Washington centre|
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Charles Fri, 24 September 2021
Larhonda Wed, 22 September 2021
Sara Sun, 19 September 2021
Marquel Sat, 11 September 2021
Liked: Everything else I love. , And Sontea that work the front desk was superb. He did a great job of getting us settle in. And his personality and people skills was great. They need to keep him at the front desk. His service exceeded my expectations. He was great.
Disliked: Parking needs to be better. And y'all need more luggage carts. And need to keep the penthouse open longer. Very peaceful up there
Lacy Tue, 7 September 2021
Antoinette Tue, 31 August 2021
Curtis Mon, 16 August 2021
Everything was fine except the...
Liked: The facilities and proximity to Nationals Park
Disliked: Our room was not ready until 4:35 pm. This interfere with our dinner plans.
Roberta Tue, 27 July 2021
Liked: The breakfast was decent. The hotel needs updating the ac unit fell off the wall and minor repairs and paint is needed
Anonymous Mon, 26 July 2021
Hotel Visit Redeemed by Amazing...
Liked: I really appreciated the young man that checked us in on Friday. Marietta was such an amazing staff member!!! She was so attentive to our situation and she even knew about it before we could even go into any further detail upon checking out. She took personal responsibility for us and I truly appreciate her and the hotel should be so grateful to have her. She restored my faith in the hotel and their customer service. Another young lady, Latoya, ran into us the day before as we were leaving the hotel for our family member's funeral and she was so personable and kind to us, she greeted us and even stopped to talk to us for a minute before thanking us for being there and going off to work. That is truly amazing customer service
Disliked: Well, the pullout bed was horrible, and after getting cut on my leg from a piece of metal sticking out, and the sinkhole causing back aches, some of the staff responded to the incident, but the staff on duty when we went to the front desk the night after was not customer service oriented at all. Parking is a bit of a nightmare, and valet is super expensive.
Kim Mon, 19 July 2021
Liked: Location location location!!!!King corner suites on street are amazing!!
Disliked: Valet parking area