Homewood Suites by Hilton San Jose Airport-Silicon Valley

Disappointing

Liked: Toilet stopped flushing, tried to fix myself, then the water fill in the tank was brown and disgusting.. called front desk, no one available to repair, switched us to a different room which was OK, but not preferred. Showed the front desk attendant the issue, saw the brown water in the fill tank... disgusting!!!!
Disliked: toilet not working...... property grounds unkept..

Exceptional

Superb

Exceptional

Liked: How secure they were about your guests ordering things under your room showed how much security they had for your personal info
Disliked: That the pool closes early

Always a great time at...

Liked: Loved the two bed room suit and bbq area by pool

Nice place to stay while...

Liked: Decent selection of breakfast meals, including healthy and dietary options. Clean and comfortable bed, nice workplace, kitchenette with good set of utensils, useful fridge. Felt almost like home.
Disliked: Not a lot of choice in fruit and vegs for breakfast. No pen in the room; fetched one at the reception, though.

Very good

Disappointed in the quality and...

Liked: The staff was very friendly, lobby was clean as well as front entrance.
Disliked: To drive up and see several signs posted about car break ins was a little concerning. I was told my room was upgraded, so I went from a single room with a king bed to a double room with kings, note I was alone and there was no need for it. I walked into the room, and it had a horrible smell of paint. The were drops of paint everywhere and even 2 doors still had tape on them. The TV in the living room area didn't work. The room was cold and took forever to warm up and the comforter and blankets were very worn to the point that I almost didn't use them. I took a shower to warm up and the water in an instant got so hot that it burned my feet. It seems like the room had just been remodeled and unfortunately the attention to detail in the cleanup was just not there. Caulking in the bathroom dripped, baseboards not attached properly, and carpet not properly cut. Overall, I was very disappointed.

Great stay for a family!

Liked: More photos of the 2 bedroom. I was apprehensive because I wasn’t sure what the room would be like. Luckily it was wonderful and I was pleasantly surprised!!