Good

Liked: The kitchenette was stocked well with utensils etc. It was nice to have a cooktop and full size fridge. The bed was very comfortable. Having complimentary wifi was a must for us. Julian, the gentleman who valeted our car was polite, professional and overall very helpful!
Disliked: Underneath the bedside table was very dusty. Also, the woman who checked me in was not friendly and a bit rude. Unfortunately, she happened to be the same one to check us out.

Exceptional

First time

Liked: Everything, beautiful place
Disliked: Nothinhg

Superb

Exceptional

Disappointed on my room experience

Disliked: When I came to pick my room up. They gave me a room that was not clean. I had to take all my belongings back to the front desk and let them know the room wasn?t clean and then they issued another room

This Hilton did NOT meet...

Liked: The valets were exceptional. The staff serving breakfast were exceptional. The front desk people were ok but fell short when we called to have some issues fixed. We did not encounter any cleaning people.
Disliked: As soon as we got to the room and used the bathroom, we noticed the toilet was not flushing and the sink would backup when you ran water into it (almost to the top full). When we left to go eat, we told the front desk staff to please have someone fix our toilet and sink. When we came back from dinner, we did not think about checking if it had been done. When we went to go to bed, the toilet was overflowing and the sink was still almost full of water. No one came up that evening to even look at it. The TV in the bedroom did not work either. When I woke up the next morning, the toilet was still overflowing, the sink still had water in it and the shower was also holding water (No showers for us that morning!) We told the front desk staff once again that it needed to be fixed. The toilet was finally fixed but not the sink or the TV. We were told at 11 pm that we could switch rooms if we wanted but it would be a regular room and not a one bedroom suite like we were already in. We told them no thanks and probably will not use this hotel again, which is unfortunate because it was very convenient to downtown Cincinnati.

Disappointed

Liked: We were told we were purchasing a room with a city view and we got a room looking at a wall with no view at all. We paid for a room with a view and got complete opposite
Disliked: Not being misled in purchasing city view room and getting room looking at a wall

It was horrible and I...

Liked: Absolutely nothing.
Disliked: The front desk staff service. I think her name was Heather. Showed her a video of roach in my room and she was acting like she was on drugs. I guess good help is very hard to find.