Homewood Suites By Hilton Cincinnati-Downtown Guest Reviews
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0.4 miles from Cincinnati centre |
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Rob, Lexington Sun, 14 May 2023
Parking was pathetic; had to go outside all the way down stairs and outside to smoke if you smoke; breakfast was poor; instant everything; would recommend you stay somewhere else.
Liked: Nothing.
Disliked: Everything.
Leonard Mon, 11 March 2024
Passable
Jazmyne Sun, 10 March 2024
Bad
Liked: It’s so beautiful!
Danielle Thu, 22 February 2024
Excellent stay.
Liked: Clean, smelled wonderful, updated, friendly staff.
Disliked: Nothing
Peter Sat, 20 January 2024
Disappointing
Liked: Staff was friendly
Disliked: Our exterior door was broken and no one would fix it or move us. Neighbors were crazy loud, like insane throwing things. No one handled anything m
Peter Sat, 20 January 2024
Disappointing
Liked: Staff was friendly
Disliked: Our exterior door was broken and no one would fix it or move us. Neighbors were crazy loud, like insane throwing things. No one handled anything m
Stanley Sat, 13 January 2024
Double booked my room and...
Liked: Location was great and it was clean.
Disliked: I was booked into a room and :45 min later they booked someone else into the same room. A man opened the door and started in the room asking me if I was supposed to be there. My two daughter ran into the bathroom to hide. Then the front desk calls me telling me I was supposed to have checked out already. Once they realize that they had screwed up they moved my daughter and I to another room. It’s a split motel with Hampton Inn and Homewood sweets in the same building. I booked a room in Homewood Sweets but they put me In Hampton inns. was promised by India (the women who screwed up) that my stay would be for free. I go to check out two days later and Krystal at the front desk knows nothing about this. I tell her the story and she promises that I will get call from the manager and that they do not run their motel like this. She was very apologetic to me and my daughters. It’s been 4 weeks I haven’t heard from anyone and I was charged full price. That God that poor man that came in our room quickly realized that someone screwed up. Seriously, this man could have been hurt. He walked in on me and my daughter in our motel room.
Stanley Fri, 12 January 2024
Double booked my room and nearly got someone hurt.
Liked: Location was great and it was clean.
Disliked: I was booked into a room and :45 min later they booked someone else into the same room. A man opened the door and started in the room asking me if I was supposed to be there. My two daughter ran into the bathroom to hide. Then the front desk calls me telling me I was supposed to have checked out already. Once they realize that they had screwed up they moved my daughter and I to another room. Its a split motel with Hampton Inn and Homewood sweets in the same building. I booked a room in Homewood Sweets but they put me In Hampton inns. was promised by India (the women who screwed up) that my stay would be for free. I go to check out two days later and Krystal at the front desk knows nothing about this. I tell her the story and she promises that I will get call from the manager and that they do not run their motel like this. She was very apologetic to me and my daughters. Its been 4 weeks I havent heard from anyone and I was charged full price. That God that poor man that came in our room quickly realized that someone screwed up. Seriously, this man could have been hurt. He walked in on me and my daughter in our motel room.
Amber Mon, 8 January 2024
The stay wouldve been amazing we was just freezing in the room NO HEAT
Liked: The staff on 3-11 was nothing but amazing every last one the desk clerk was nice very friendly and helped out a lot
Disliked: I didnt like that we didnt have any heat in our room and when I called the front desk the 11-7am desk clerk was very rude and didnt want to help offered to put us in another room at 430 am
Amber Mon, 8 January 2024
The stay would’ve been amazing...
Liked: The staff on 3-11 was nothing but amazing every last one the desk clerk was nice very friendly and helped out a lot
Disliked: I didn’t like that we didn’t have any heat in our room and when I called the front desk the 11-7am desk clerk was very rude and didn’t want to help offered to put us in another room at 430 am
Jamall Sat, 6 January 2024
I enjoyed my stay
Liked: It was. Great serene environment