Bad

Superb

Liked: Everything, a very clean, cozy and comfortable hotel. Plentiful breakfast and attentive and cordial staff.
Disliked: Nothing to cute.

Most Horrible hotel stay I...

Liked: Breakfast was great. The main lobby and pool area were quite enviting. Although it was comfortable didnt clean the areas i had to find somone to clean the tableto eat. The housekeeping staff did not speak English...I had to put my questions in Google interpreter in order to request towels. The 3-11 manager DASHA refused to tell me her name or wear after i called the front desk and requested blankets tissues and after being in a room overnight with a heater that only blew out cold air. Finally after explaining that a call would be made to HILTON sent another lady upstairs who placed my blankets and pillows ON THE FLOOR of the wrong door on the wrong room. After discovering which room she accidentally placed my sheets OUTSIDE of the wrong room she went downstairs..... and I followed her. RETRIEVED the blankets and pillows off the floor and went to my hotel and gave them to my children. The staff explained to me that they did not accommodate my request for adjoining rooms because I booked my room through booking.com and that i was not actually their guest but was booking.com's guest. They refused to hook me up with a manager. I took the time out to call HILTON and they placed me on hold 15 minutes after speaking to a supervisor who put the phone down without explanation and finally hanging up on me. I called back was placed on hold and after finally speaking to another supervisor they put me through to the exact hotel manager who verbally disrespected me hung up in my face put my sheets on the floor. In addition to this caused both me and my daughter to sit up ALL night scratching due to all of the supervised dogs walking around....per their approved dog policy. I paid $700 for the 2 rooms 1 of which couldn't cancel or use because I arrived with three small children. There was alot more to explain but the space is gone.
Disliked: Service. Cleanliness. Policy that allows employees to place your essential items on the floor. The staff and being called a 2nd class citizen. Also I believe employees need nametags.

Exceptional

Very good

Very good

I love staying here when...

Disliked: the charge for 1 dog for 1 day seemed excessive

Bad

Liked: Nothing the front desk lady's was very very mean and racist. I can't believe y'all get away with treating people like that
Disliked: I didnt like how the staff would t help.

Exceptional