Home2 Suites By Hilton New York Times Square

Thx to all staff there...

Liked: The location and staff are amazing, and it is really value for money
Disliked: Very busy, hard to find place to set in the breakfast

Good

Liked: Have a little kitchen, big fridge, microwave, Quite close to broadways.
Disliked: The furniture arrangement and the weird big table inside made it difficult for us to open our suitcases.The sofa bed can not be opened and not being arranged by them. But it became a good thing, otherwise we don't have a space to open suitcases at all. The lift is super duper long during morning time. I took stairs everyday to go down. The free breakfast is quite disappointing. And also took a long time to get a seat.The price is super duper expensive compare to the facilities, but maybe they charged for the location. The area of the streets have a lot of people smoking weed everywhere.They also charged $100 per day for deposit. 7 nights means charged for $700. Isn't it a bit too much? And the staff that I talked to, to confirmed that it's gonna be credited back, didn't want to write anything or give me any receipts about the guarantee deposit.

Very good

Liked: Great location
Disliked: The bed and sofa bed was horribly uncomfortable. I have stayed at other home2 suites in the past and they were much better. Also the rooms were much smaller than other home2 suites I’ve stayed in.

Superb

Ok but even for 3...

Liked: Perfect location, staff is nice, place is clean
Disliked: The third bed in the room was very uncomfortable (sofa bed). Those need to be replaced if 3 adults are sleeping in one room, they are old and back was hurting after a couple of nights. You need a proper mattresses for that. Paying a ton of money just to get bad back ache is simply not acceptable. Breakfast is modest, it’s made to fill you up, mainly eggs and potatoes don’t expect anything big and luxurious. More options would be great: cheese, veggies, salads, different meat types etc etc Lifts are a joke - stopping at every floor even if they are full, they need to fix the weight sensors. I once had to wait 30 mins to go down.

Bad

Liked: The bed was comfortable.
Disliked: The food was cold. The elevators was the terrible system that you have waited and waited and waited and waited and waited and waited and waited for an elevator it got to the point where people would you just stuffing in and the elevator said overload overload overload. It is so dangerous. I will not stay here and I want to tell everybody how terrible this place is.

Great location and Comfortable Rooms

Liked: Location is good, and I think the price is good for the location .. the kitchenette area in the room is good. All day coffee available in the lobby.
Disliked: As everyone has mentioned, the elevator wait times in the morning from 8 to 10.30 are insane !

The worst experience I have...

Liked: The location is really good, easy to access the most popular places.
Disliked: The elevator doesn’t work properly, the days I was there with my family we needed to take the stairs with the baby and the stroller (we were in the 10th), because after wait for about one hour, no elevator arrived to our level empty or at least with available space. Another bad experience is the breakfast. If you miss what they call “green” period, you are dead in the water - no available space to each.The “Green” period is from 6AM to 7AM. Additionally, the breakfast quality is not the same level as other Home2 I stayed before.In a nutshell, I don’t recommend staying there if you want a place to relax, as few comfortable.

Good