Home2 Suites by Hilton Louisville Downtown NuLu Guest Reviews
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1.4 miles from Louisville centre |
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Jaslyn, Salem,, visiting Headliners Music Hall Wed, 22 March 2023
It was very convenient and enjoyable. Thank you.
Liked: It was clean; the rooms were very space friendly, convenient and clean. The services were great and staff polite. Breakfast was really good as well. I will definitely be recommending.
Disliked: Nothing I can think of.
Lauren L, Lascassas, visiting Mercury Ballroom Thu, 31 January 2019
The room was comfortable and for the price, I probably got what I should have expected. Loud bass music woke us up earlier than we wanted to be woken up and the hotel was not in what I would consider a safe neighborhood. I was not comfortable walking downtown in the area the hotel was in at all.
Liked: Bed was comfortable and it was good to have a kitchenette.
Disliked: Loud; not a great neighborhood to walk around in.
Angelica Mon, 30 September 2024
worst experience
Liked: room view
Disliked: During my recent stay, I was quite disappointed with the overall cleanliness and service. My room was not as clean as it should have been—there were hairs in the bathtub, the desk chair was filthy and smelled terrible, and I even found cobwebs on the glasses and utensils incompleted. I reported a safety concern about the internet box hanging from the wall, especially as I was traveling with kids, but it was never addressed. The hallways were also poorly lit, adding to an uncomfortable atmosphere.As a Hilton Honors member, I was expecting the usual warm welcome, but I didn't receive the member welcome bag, and the staff lacked the friendliness I’ve come to expect from Hilton properties. The parking situation was also concerning. Although there’s a fee for parking, the lot is open and easily accessible to anyone, which didn't feel secure.I frequently stay at Hilton hotels and have always had positive experiences. However, this was my worst experience so far, a far cry from the genuine Hilton experience I had at the Home2 Suites in Shepherdsville, which is in the same area. This stay did not meet the high standards I've come to expect from the Hilton brand.
Tracy Sat, 28 September 2024
Superb
Michael Wed, 11 September 2024
Exceptional
Denisha Mon, 26 August 2024
Superb
Chaser Mon, 12 August 2024
Exceptional
Lennardo Fri, 2 August 2024
Hotel in a great location...
Liked: Room was huge. Great location. Pool was great when it got open. Breakfast was enough.
Disliked: You had to pay for parking. That was a bill not accounted for. We stayed 3 days it was like 50 dollars.
Bailey Thu, 25 July 2024
Pool me once, shame on...
Liked: Rooms are comfortable and spacious for our needs. Breakfast was enough. Once the pool got open, it was really nice. Desk people were friendly. P
Disliked: I didn't get a gift bag when I left. I saw others got one. Also for the first couple of days, the pool was broken so I had to pay for entertainment for the kids that the pool would have provided. Parking was very expensive. I'm sorry. We are not rich. 48 dollars for 3 days.
Emerald Thu, 11 July 2024
Bad
Lisa Mon, 1 July 2024
Exceptional
Kb Sun, 30 June 2024
I was really upset that...
Liked: Messed up my birthday
Disliked: it was blood on the wall in my room