General Manager w TERRIBLE customer...

Liked: The sweet gal who went the extra mile in providing excellent customer service. Always had a smile always had a good attitude.
Disliked: The general manager and his condescending attitude. I get you are a family owned hotel but don?t be in hospitality if you?re going to be inhospitable. The place does not have anyone working the desk after midnight till 9am. Prior to my last night, I had stayed at this hotel about 8 other nights working around the clock to finish tax returns for clients and my volunteer work for senior citizens. I had gone direct to by pass booking.com at the request of the GM to save on the commissions. I had overlooked other things like a running toilet all night, loud neighbors with loud music etc. on one stay the fire alarm kept beeping . I asked housekeeping 2x to fix it . They never did - I didn?t want to be a pest and used ear plugs but it got to be more frequent that I couldn?t sleep and decided to take a mental break and get breakfast at 530 am. Well I forgot my key and couldn?t get back in. I woke the GM and he wasn?t happy and reprimanded me for forgetting my key despite telling him the alarm they didn?t fix was unbearable! Against my better judgment I stayed an another night. Shortly after checking in my key got demagnetized and ask the GM to fix my key and again reprimanded me for forgetting my key and now reprimanded me for holding my key too close to my phone. He never once apologized for their oversights. I had about had it and told him I wasn?t going to stay there and to cancel the reservation and was going to stay elsewhere. This despite catering to their needs and limited staff and amenities and escorted me to my room and asked to leave in 10 Minutes . I wasn?t shocked but still surprised at his attitude. In all my travels I would rate his the absolute worst in customer service. The place is actually very nice, feels like home, very cute and Palm Springs like and conveniently located to everything.

Exceptional

Bad

Passable

Very good

My Granddaughter and I had...

Liked: I am 65 and the clerk automatically gave me a downstairs room, i did not have to ask for one. The hotel was secure and for the most part quite. And the handicap parking was always available for me.

Superb

Liked: Everything
Disliked: No pool

Superb

Liked: Front Counter StaFF was very helpful and friendly. Took time explaining all questions I'd addressed without hesitation.

Better than it looks

Liked: Convenient location. The price was great and the staff was very friendly and helpful
Disliked: Hey I stayed for one night traveling back to Utah it was cool for what it was no complaints