Exceptional

Exceptional

Good

Liked: Location. And breakfast and dinner staff always great. Food great. Bed was comfortable even though I requested a king room and got 2 queen std not due to availability but due to I was traveling with a service dog I was told I had limits.
Disliked: The lack of willingness to communicate with me prior to arrival to advise of questions and concerns. The checking process took about an hr. Hotel staff not knowledgeable on service animal laws. Did not get what I reserved in rooms and defeated reasons needing room all together. Monthly trips and thought I chose an excellent hotel as I stayed here in April. But my May monthly visit was not the same pleasant experience. When someone got involved it was only to tell me at chk out that no charges for service animal. Vs no apologies or anyone contact to address the lack of answers of why I had to stay differently than before. This will impact my future returns with my service dog.

Superb

Very good

Good

Disappointing

Pleasant

Liked: Opening day reception was a nice touch.
Disliked: We arrived on opening day. Two guys at the front desk. The older one was really rude. The younger person made everyl attempt to help us and apologize for the other rude guy.

Very good

Liked: Parking lot was easily accessible. The beds and pillows were very comfy. Staff was very nice.
Disliked: No complimentary breakfast.