Holiday Inn Stoke on Trent

Would certainly use again

Liked: Friendly staff, clean, spacious room and good breakfast
Disliked: Nothing

Very good

Liked: Olie at the reception was extremely helpful and polite, after our allocated room was a very dirty, he offered rightaway diffrent room which was perfect. Even next day he asked me if we are ok and happy. Also liked the girl behind the bar, darker skin, didn't catch her name. Very friendly and helpful, hard working.
Disliked: First allocated room was very dirty, blood on the duvet, stuff hanging on the wall and cobwebs hanging down the sealing. At the restaurant, half of the stuff wasn't available what was on the menu. Well it was 3 of us and only I had what I choose /liked . Mrs had only soup because and kid had to order from child's menu because the food they wanted just wasn't available. It was only about 3pm on Saturday. Would I go back? Yes I would. As it may seems my negative comments maybe bad but the overall impression was quite good thanks to the staff working there.

Bad

Disliked: Meal service

Very good

Liked: Friendly polite staff. Warm welcome.
Disliked: I requested a twin room, but they said Booking.com did not inform them. Therefore, we ended up with a double bed and a sofa bed, which was not very comfortable.

Disappointing

Great place to stay for...

Liked: Good choice for breakfast, clean and comfortable room and helpful reception staff.

Convenient location just off motorway.

Liked: As usual with Holiday Inn the room was spacious with a comfortable bed.Modern clean bathroom. The pool area is very nice.

Exceptional

Exceptional

Great holiday inn

Liked: I have no complaints stay every week with work.
Disliked: Nothing