Holiday Inn Resort Lumina on Wrightsville Beach an IHG Hotel Guest Reviews
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|1.0 miles from Wrightsville Beach centre|
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Ryan Sat, 26 November 2022
Liked: I liked everything from the hospitality of front desk to maintenance to the size of the room and view
Disliked: I liked everything
Williams Tue, 22 November 2022
Morris Sun, 20 November 2022
Great location! very comfortable, friendly...
Liked: The location was great, right on the beach. On the inside it was very nicely decorated and clean. Our bed was very comfortable, the room was spacious. The staff was very helpful and nice. We really enjoyed the coffee shop.
Disliked: One of the hot tubs was out of order, so the one hot tub that was left was always crowded so we didn?t have a chance to use it. We were really looking forward to it,that was disappointing. We weren?t too happy about paying the resort fee when we didn?t even get to use one of the best parts of the resort.
Anna Mon, 14 November 2022
This could have been a...
Liked: Great location near the beach.
Disliked: This hotel desperately need to upgrade their booking system in order to take care of their customers. I had made reservations through Booking to my family and to other family members, in total 3 rooms. 2 rooms were paid in advance the 3rd was not. This caused a lot of debate and confusion when we checked in. I had my booking references ready but still the reception did not sort it out. I did not like to have this discussion in front of family since we were all going to pay different sums and I was not comfortable with the staffs lack of professionality regarding this matter. The breakfast was also paid in advance but still I had to sign a receipt of xUSD that I was promised did not mean that I should pay. When checking out I found out that they had withdrawn that sum from my card anyway..... And I STILL HAVE NOT gotten my 30 USD back that they wrongly charged me for tourist tax even though I have contacted the hotel twice. My tourist tax was also paid in advance. One of the rooms left early, the one that was not prepaid, without paying. Leaving us with a bill we should not have had. Get a system that works for you and please pay my money back.
Theresa Mon, 14 November 2022
Sarah Mon, 7 November 2022
A bit dissapointing
Liked: The beach and Boardwalk access was great
Disliked: Our room was tiny , there was no coffie or cups for the coffie maker , and the hotel had indoor pool access, but we could not use because the third party never gave us wristbands for the pool access. The pool was one of the main reasons for staying at the location.The windows to the ocean veiw hadnt been washed in a long time .
Morgan Mon, 7 November 2022
a bright and beautiful weekend...
Liked: beautiful, bright, and seaside! so comfortable and fun.
Priscilla Fri, 4 November 2022
Gerald Wed, 2 November 2022
Larry Sun, 30 October 2022