Holiday Inn Omaha Downtown - Airport an IHG Hotel Guest Reviews
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|1.0 miles from Omaha centre|
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Brittany Fri, 26 November 2021
Liked: Beds were comfortable
Disliked: Room was never cleaned Had to ask more than twice for new towels Breakfast, waterpark, basic hotel pool, and parking for guests are all over priced for the quality and size. Kids running up and down hallway 5-6am every morning Guests slamming stuff at 4am - nothing was done when front desk was called
Desiree Fri, 12 November 2021
best sleep ever
Liked: easily the nicest hotel we have ever stayed in. Our room felt like an apartment! The staff is friendly and informative.
Selina Wed, 10 November 2021
Ms Fri, 29 October 2021
Liked: At check-in the staff was very nice. The breakfast from the restaurant was good as well. They give you nice portions. The bed was nice & comfortable. And, I did like the couch bed area with its own TV, that's great for a family with children. I also like the laundry room being each floor and you have to use the room key to get in, but the cost is $4 to wash and $4 to dry. That's too expensive. I can find a local laundromat and can do more loads for that cost.
Disliked: That the incidental charges & parking fees are not told to the customer up front when they book their room. The parking lot is not that big. The location of the hotel is on a busy street and it's hard to decipher when to turn into the hotel to park. It's to close too other businesses & entities. It seems like everything is all bunched in together. And, also the shuttle information should be listed and the time it operates to and from the airport and also other businesses that it can take you too. I flew in for an event that was taking place at this hotel and the shuttle at the airport was no where to be found for this hotel. I had to end up waiting an hour for another ride. I feel the breakfast should be included in the room rate. Also, they have a deaf housekeeper working and she just walked into my room without knocking to clean, she needs to have a person with her too talk for her. She seemed very nice and she changed the bed and cleaned the bathroom but she didn't dust nor did she sweep & clean the floor. I had to do it myself. Also, their needs to be hooks in the bathroom to hang your towels on. And, the street noise from the windows is loud as well and the view you pay extra for is not all that great, you're looking directly into another building or all of the hustle & bustle of traffic that you can hear everything loudly. There should be noise reduction windows. I also had too change rooms because the heater wasn't working. They were nice about it and accommodating. The rooms are nice but need to have more decorative on the walls. Also, the gym did not have cleaning supplies due to it being still Covid. The machines should be wiped down before and after each use. And, masks were not being used by employees since we are still in a pandemic. I didn't even see anything requiring a mask. And, the ice machine is a far walk on each floor. There should be a room on every floor with an ice machine and vending in it.
Shawn Wed, 20 October 2021
Liked: Staff was friendly and accommodating with unadvertised charges. Rooms are spacious and updated, and common areas were clean.
Disliked: No mention of parking charge in booking or charge for indoor pool. They wanted $40 for 3 wristbands to pool, because it was considered a "water park." Room was dirty under beds and around furniture (I had to retrieve dropped legos - it was gross).
Dawn Mon, 11 October 2021
Disliked: You pay extra for everything including parking.
Paula Thu, 23 September 2021
Liked: The room was ok and the kids liked the water park
Disliked: The noise outside was terrible you could here the street noises outside people yelling and people walking around upstairs.
Melinda Thu, 23 September 2021
Liked: Very friendly. Nice big and clean room.
Verified Hotel Guest Tue, 21 September 2021
Disliked: Called to have a handicap room and they didn├?┬┐t have that in the system so you hey had to scrounge for one. The room was damp the sheets, floor, everything. Took forever to get new sheets, blankets and towels
Jacqueline Tue, 21 September 2021
Liked: Staff and pool
Disliked: No breakfast