Holiday Inn New York City - Wall Street an IHG Hotel

From out of state and not knowing how big New York is the staff was very good at getting me to where I needed to be when I needed to be there, as well as doing some extra fun stuff. I definitely appreciate how well versed the staff is and would certainly recommend it to anyone else.

Good

Great location but hotel way...

Liked: The location is good and the front desk staff friendly.
Disliked: We knew it would be small, it’s New York but for the price we paid we could have got somewhere much bigger our fault for not looking into this enough. I know you only sleep in the room BUT there isn’t even room for suitcases in the room. The hotel is not worth the price. Restaurant was not available also. The shower in our room was not clean at all and water went all over the floor (to the point the bathroom was soaked) The same thing happened to family in another room so just a faulty design.

Love to stay excellent.

Liked: Very good customer service.

Disappointing.

Liked: The location.
Disliked: The carpet was shredded leading into the bathroom, the water when we ran it for a bath/shower was rusty. The TV did not have a guide or working remote the internet was slow. Other guest seemed to be getting complementary water bottles but we were never offered any. One of the elevators seemed scary to ride.

Good

Perfect location

Liked: Staff very helpful. Went out of their way to help.
Disliked: Location.

Passable

Liked: Location is good.
Disliked: Room is not properly cleaned.

Good

Liked: Inexpensive hotel in downtown Manhattan. Location was key, and the price was right. Room was clean and tidy, and what we expected. Staff was New York friendly, but helpful. Staff offered to check our bags since we arrived early. We really appreciated that!
Disliked: No mini fridge We would have felt more comfortable with a locked check in bag system. Not the hotels fault, but parking garages in New York are horrible. Used their recommended parking garage and it was close. But we were not prepared for locking the car away for the duration of our trip and having to keep our bags on us to the hotel since our car was in a non-accessible parking. Since we were on a road trip, we had all our gear in the car, and had planned on returning to grab our bags at our leisure and have access to gear, but unable to because of the parking garage. So forewarning from the hotel service as they recommended the garage would have allowed us to start our trip off better. Again. Not on the hotel, but it was based on their recommendation and guests would appreciate the knowledge for future bookings

Superb