Holiday Inn Manhattan 6th Ave - Chelsea By IHG

Liked: Customer service staff was friendly, helpful and very cordial. Made it a very pleasant stay.
Disliked: Restaurant food fair.

Good

Exceptional

8 to 10

Liked: Overall, everything was great, but the soundproofing could be improved as we could hear noise from neighbouring rooms and outside.
Disliked: The bed was comfortable and the location was very good. I will stay there again next time.

Poor

I was ready to leave...

Liked: The staff was very friendly. And tried their best to a make us comfortable. That's all I can find to say that I liked about the facility. The location was convenient.
Disliked: The bed was hard with a mattress that was on a metal slab. Every time you move or turn over the metal was flexing and making loud sounds. My body was sore from the hard bed. The hotel had no vacancy to change to a better room with 2 beds. The hotel has a lot to be desired. The room is 185sq feet. In the double room, the bed rested on the wall heater and AC. I had to stuff pillows on the AC vents to keep the air from blowing directly on the bed. Also, we had to step past the toilet very close to the tub to close the bathroom door. I have never experienced a hotel room that small. In the main lobby, there is no lounge area with chairs to relax or wait on your ride. Just a front desk. There are tables and chairs outside the building, but the weather was too hot to sit out during the day. Online the breakfast was posted at $20.00. But the hotel was charging $28.00. The staff never took into consideration what we stated was on the website. Never again for the money we paid per night. Such a disappointment.

Good

Exceptional

Liked: Love that it was away from the busy places. But at the same time you walk 10 minutes and you are right in time square! It was the perfect location for me

Very good

I enjoyed the stay

Liked: I like the location and the beds were comfortable and the staff were good and very helpfull
Disliked: The rooms are much smaller compared to other Holiday Inn locations I’ve stayed at, which was quite disappointing. Additionally, the elevators were extremely slow, with long wait times that were frustrating, especially during busy hours. This affected the overall convenience of the stay.