Holiday Inn Manhattan 6th Ave - Chelsea By IHG Guest Reviews
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Paula, Providence, visiting Helen Mills Event Space and Theater
Liked: Customer service staff was friendly, helpful and very cordial. Made it a very pleasant stay.
Disliked: Restaurant food fair.
Anonymous Sun, 6 July 2025
Very good
Janice Fri, 4 July 2025
It’s alright.
Liked: The location is in the middle of almost anywhere we wanted to go visit.
Disliked: The air conditioning. We set it at 66F but felt like 76F. No need to use the sheet and blanket.
Ahmad Fri, 4 July 2025
I booked a family room...
Liked: Our stay would have been significantly better if the hotel had honored our confirmed reservation and communicated any issues in advance. Being denied check-in upon arrival, especially while traveling with family and kids, was extremely stressful. A smoother check-in process, clear communication, and being given the room type we actually booked would have made a major difference. Additionally, resolving the billing issues and returning the security deposit promptly would improve the overall experience.
Disliked: The front desk refused to honor my confirmed reservation and claimed it was canceled without notifying me. I was forced to accept a smaller room that didn’t match my booking, and the staff was unhelpful and dismissive. I was also overcharged, and the promised security deposit refund has not been returned. Overall, it was a frustrating and stressful experience, especially while traveling with family.
Lockwood Thu, 3 July 2025
Great hotel
Liked: Great location, friendly staff and very clean hotel and reasonably priced
Disliked: Could have used a refrigerator in the room
Eileen Thu, 3 July 2025
Good location, can walk to...
Liked: Good location, felt safe staying alone and nice and clean
Disliked: No concerns
Gurgen Wed, 2 July 2025
Exceptional
Anonymous Wed, 2 July 2025
Very good
Liked: Free coffee, shampoo/conditioner/lotion bottles
Disliked: Hot water ran out while showering
Susana Wed, 2 July 2025
Exceptional
Anonymous Tue, 1 July 2025
Perfect accommodations for our stay
Liked: I thought the location was great, services and staff were great.
Disliked: Didn’t like the pillows and wish there was a mini fridge under desk. That is the only suggestions I have. Every thing else was great.
Sarah Tue, 1 July 2025
Very good