Holiday Inn Lafayette-City Centre

The overnight staff was very friendly and responded quickly to our needs. Trevor was very helpful and kind. Thanks for all your help, I will definitely visit this location again!

Very comfortable spacious room. We were glad that we made the decision to stay at this hotel; great location; great customer care!

Disliked: None.

Exceptional

Good

Liked: Location
Disliked: Bath tub was dirty, stained. Temperature wasn’t too good

Very good

Liked: Too expensive

Very good

Superb

Exceptional

Good hotel directly down town

Liked: Nice Hotel in the city center of Lafayette and close to restaurants in Main Street. Bus stop to Purdue University also in walking distance. Free parking!
Disliked: Windows in our familly room (2 queen sized beds) were fixed and impossible to open to get some fresh air into the room.

Bad experience - bathroom facilities...

Liked: Room and location were ok, not terrific, but reasonable for the price. The facility looked a little run down.
Disliked: We checked in late and had to leave early in the morning. The bath tub had paint peeling off. Both the bath tub and wash basin were clogged, and did not drain. Additionally, the shower knob did not work well, water kept coming out of the faucet and only a weak stream came from the shower. So each of us took a very long time taking a bath (there were 3 of us in a King Suite). All the while, the bath kept filling up because it would not drain.The worst part was not the facilities, but the attitude of the staff. As we were checking out, we informed the front desk that we did not have a good stay and that they should fix these issues before renting the room out again. The lady at the counter (her name was Faith) just said ok, but did not write down anything or express any sympathy/ regret. Seeing that she was not going to do anything to note this down, I asked if I could write down a complaint so they can recognize and fix the issues. She said she was unaware of any way to make a complaint. When we spoke to the supervisor, he did not express any regret at the bad experience either, and could not tell us where we could provide feedback. He was unable to provide any website, name, or address of the management. After 5 minutes of waiting, we were given a phone number (no name of person or management company).This is my third bad experience with Holiday Inn properties, and honestly, I will stay away from this brand in the future.

Passable

Liked: Location
Disliked: Your bathtub was too high to lift my legs to get in. Not enough hand rails for safety. The tub was slippery and had no mat to keep from falling.