Holiday Inn - Knoxville N - Merchant Drive Guest Reviews
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|5.1 miles from Knoxville centre|
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Billy, Knoxville, visiting Thompson Boling Arena Thu, 19 December 2013
The staff was unprofessional and need better training.
Liked: The rooms where clean and nice.
Disliked: The night time clerk was hot tempered and border line rude.
Angela N, Knoxville, TN Wed, 26 September 2012
This was my first stay at the Clarion Inn Knoxville. The staff were very courteous and friendly and the rooms were very clean. I would highly recommend this hotel and look forward to staying here again. Hats off to this hotel and their employees for an outstanding service!
Liked: Highly recommend.
Darlene Wed, 12 June 2019
Liked: Room clean and comfortable
Disliked: Did not honor the rate that was booked thru Booking.com even though confirmation email showed lower rate. Staff just said that is the way the booking came thru to us and would not change it.
Deborah Tue, 11 June 2019
Very clean, very convenient to...
Liked: the cleanliness
Disliked: beds were a bit tall, but very comfortable. I was told at the desk that there were step-stools available. Also, chairs a bit low. would have prefered and real, adjustable "desk chair".
Tim Tue, 11 June 2019
Mohammed Mon, 10 June 2019
Liked: Nothing bad, except the coffee does not taste good.
Anonymous Fri, 7 June 2019
The beds are soft and...
Liked: The bed was soft and amazing great WiFi
Disliked: Shower was dirty
Conroking Wed, 5 June 2019
Monica Wed, 29 May 2019
Great hotel, great place to...
Liked: We booked through booking.com and the rate was $120.00 per night. When we arrived, the paperwork said the rate was $139.00 per night, so I advised the staff of our rate, and showed her my booking confirmation. She said she couldn't change the paperwork but would notify the manager in the morning and see if they could change it. Sure enough, the manager in the morning had already made the change when we checked out. I was very very pleased!! The breakfast was great, the breakfast staff was great, the beds were extremely comfortable. Great hotel!
Disliked: Nothing about the hotel could have been better - I just wish I could have arrived earlier so I could have enjoyed it longer.
Jessica Mon, 27 May 2019
Liked: I love the rooms, beds,and breakfast.
Disliked: no complaints
Carolyn Mon, 27 May 2019
Liked: I needed a handicapped room and was able to get it when I arrived. I also arrived early and was allowed into our room so we could change and prepare for our grand daughter's dance recital. We were able to relax a few minutes, prepare and get to the civic center in plenty of time. Will stay here again in the future. Location close to our daughter's home and easy access. New facilities. VERY NICE. Stayed here two weekends in a row.
Robert Mon, 27 May 2019
Liked: Breakfast was excellent! Staff were professional all the way.