Holiday Inn Houston Downtown Guest Reviews
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|0.8 miles from Houston centre|
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Walter Thu, 11 July 2019
Had a pleasant stay.
Liked: Love the view of the city from the terrace on the 2nd floor, clean linen on the bed and the hotel room checked all the boxes.
Disliked: They should let customers know in advance that they do valet parking only and that's an additional $27 per night on your bill. Their elevator is also a bit dingy.
Stewart Wed, 10 July 2019
Anonymous Mon, 8 July 2019
Disliked: I wasn't given my breakfast tickets at check-in.
Elaine Sun, 7 July 2019
Liked: Great location and shuttle
Disliked: Slow elevator
Ssylvia Sun, 7 July 2019
Arturo Tue, 2 July 2019
Maya Mon, 1 July 2019
Could have been better if...
Liked: The breakfast was actually pretty good overall. The bed was comfortable too and the TV service was great.
Disliked: The Staff is the Major problem for this place. The Valet parking was terrible that the messed up my friends car. Luckily its was only the plastic at the bottom so it can be ripped off. However, the incident should have never happen in the first place. Their shuttle service is horrible and when we were checking out the lady at the front desk was rude when we explained how we were waiting for at least an hour for them to show up so we had to take an uber back to the hotel. She kept saying that it was a complementary service and lying for them saying they were busy when in fact we called them three times and they said that they were on their way. What I was mad about is that she didn't even apologize about the bad service just kept making excuses for them. I don't ever write reviews since I let things usually slide, but I wanted to warn people that if you do stay here try to uber, take the train, or walk. Do not trust your car with them and Valet was expensive any way, $30 a day, which is ridiculous. Also, as a heads up they take an holding fee of 50 dollars a night and you will get refunded when you check out.
John Mon, 1 July 2019
Staff was great
Disliked: Did not like the bed and down town was very dark
Michael Mon, 1 July 2019
Disliked: Next to a club who at 3-4 am decided to have a party and shot off some fireworks. Room was but was not able to go back to sleep after that.
Amy Mon, 1 July 2019