Holiday Inn Express - Times Square Guest Reviews
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|1.5 miles from New York City centre|
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Alfredo Mon, 27 April 2020
Akhere Sun, 22 March 2020
Liked: Nice, central enough location. Comfortable rooms.
Disliked: The elevator seemed to have frequent issues. Not very modern finishes and not exactly on Time's Square.
Odi Sun, 22 March 2020
Marisa Sat, 14 March 2020
Egh... not a fan
Liked: The location worked well.
Disliked: When I arrived at the hotel there was a wheel to win perks for IHG members. I told the gentleman at the front desk that I had IHG and asked if I could spin the wheel, but had to look for my membership number. I announced I?d found it, but instead of letting me participate as he said, he assisted other folks who were already staying there. I waited 10 minutes while he began to help another group so I left and went to my room. Upon checkout, we waited over 15 minutes for the elevator to come to the 26th floor even though I?d called the front desk to say something was wrong with it. The desk clerk said he?d ?send someone up?, but that never happened. We ended up having to take the stairs all the way down to the lobby. Once I got there, the desk clerk seemed overwhelmed and didn?t even offer an apology for the inconvenience. Due to these reasons, I won?t be staying here again.
Richard Fri, 13 March 2020
Liked: Liked the food at breakfast, the staff were very helpful and the view was amazing. The rooms were very clean. The location was excellent.
Disliked: There were only 2 lifts in the building. One became unserviceable. Very bad.
Christie Wed, 11 March 2020
A bit of a shady...
Liked: The staff was very friendly! Conveniently located near Times Square. A short walk to just about anywhere!
Disliked: Our room had a huge red stain in the carpet. Ewe. One of only 2 elevators in the hotel was broken our entire stay. They operated it manually which helped but still a nuisance. People on crack at night around the corner....a bit unsafe.
Ross Wed, 11 March 2020
Great staff, facilities (lifts!!) need...
Liked: Staff were fantastic, so helpful & obliging. Rooms were very clean although since we had 3 different ones we noticed the aircon was very noisy in one of them in particular. Breakfast was great also.
Disliked: Only 2 lifts for the building (36 floors) & one was broken down for 3 days. We had to walk 36 floors twice. Got moved rooms to a lower floor but noise was so bad from next door room (in another hotel) we got moved again. The only positive in this debacle was the fantastic staff that were so obliging.
Tanya Tue, 10 March 2020
Diamond Tue, 10 March 2020
Liked: I had to walk down 20 flights of stairs because the elevators didn?t work with a baby it was the worst experience I ever had breakfast was nasty
Willistam Tue, 10 March 2020
Great stay would stay there...
Liked: Room was nice , Clean and cozy and warm comfortable. Great location.
Disliked: Only complaint was one of the elevators stopped working but breakfast was extended and was not harrassed for late check-out so they made up for the inconveniences.