Holiday Inn Express Swansea East Guest Reviews
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Write a review
R Fri, 12 April 2024
Brilliant
Liked: Fantastic staff my friend had died they were so supportive and the room was very clean comfortable bed excellent breakfast could not say more about the incredible customer service I received. Thank you all
Disliked: Perfect
Alison Thu, 11 April 2024
Superb
Liked: The staff were superb. They welcomed us warmly and were really kind and helpful. We also had a dog with us and the staff made it easy for us to accomodate him. As an added bonus the breakfast was superb. Thank you all.
Disliked: All was good, we have no complaints.
Sorin Thu, 11 April 2024
Exceptional
Ranil Wed, 10 April 2024
Exceptional
Liked: Easy location to access. Friendly staff, clean, delicious breakfast and value for money.
Disliked: Nothing
Liz Tue, 9 April 2024
Exceptional
Patrick Tue, 9 April 2024
Passable
Liked: Good location just off the motorway
Disliked: Room was cold heater didn't work. Arrived there late at night no point in trying to get it fixed at that hour.
Sunny Tue, 9 April 2024
Overall recommended but need to...
Liked: Overall it is okay
Disliked: They didn’t have any hot water after 10 am due to some maintenance work. Parking was not the best and some spaces are occupied by the maintenance workers trucks.
Mark Mon, 8 April 2024
Superb
Sally Sun, 7 April 2024
A friendly stay with good...
Liked: Free car parking right next to hotel. The friendly welcome by staff on arrival. The huge bed, the layout of the room. Notices to inform about where to go and what to do if you needed more toiletries or refreshments. The breakfast was superb. A good variety of breakfast items, dining room and counters were spotlessly clean. Food was topped up frequently. Staff cleared and cleaned tables as soon as they were vacated. Check out was fast with staff wishing us a safe journey. We informed them of a few things that were wrong with room and they made a note.
Disliked: There was a dog barking in a room between 11-11.30pm. When showering in the morning the water did not drain away so had to turn off shower until it did. Reported it to reception when we left and they made a note to get it checked. Also informed them of grey lint like material on sheet. I used a clothes brush to remove it, looked like something had been in wash or dryer with sheets.
Tina Sun, 7 April 2024
Good location, breakfast disappointing
Liked: Great location, clean and friendly staff
Disliked: Choice at breakfast could be improved