Name: Holiday Inn Express & Suites Woodside LaGuardia Airport
Address: 64-10 Queens Boulevard, Jamaica, NY
Telephone: (888) 416-0458
Rating: 4.25

First and foremost we were coming from Boston to NY and drove about 3 hours. When we called around 10AM to see if we could get an early check in we were advised that they were booked last night and couldn't accommodate. When we asked if when we got there we were able to see if we could check in early the receptionist advised that early check in would be a $75 fee which we have never heard of. Once we arrived to the hotel around 12:30 we were met with another unpleasant interaction with the front desk staff just flat out telling us we couldn't check in until 3. It was the lack of empathy or customer service that made this an unpleasant interaction. This information was provided in a 'oh well, too bad' manner. We drove around Queens for 3 hours and was finally able to check in. Later that night we were having trouble with the Chromecast feature on the TV and called the front desk to see if there was anything they could do. We were also met with an unpleasant interaction with the front desk saying it doesn't work and has nothing to do with them. We were advised to watch something on TV ( mind you they have the worst channels so there was absolutely nothing to watch) or we could buy a movie. We went to bed. The guy who checked us out was the most pleasant part of our stay. I will never stay here again.

Liked: It was clean.
Disliked: Rude front desk staff; nothing on TV and Chromecast didn't work.

Exceptional

QUICK STOP BEFORE FLYING HOME

Liked: LOCATION WAS GOOD FOR THE AIRPORTS
Disliked: NOT A LOT IN THE IMMEDIATE AREA

Superb

Liked: The friendly staff and services
Disliked: Nothing

Exceptional

Liked: We got stranded after our connecting flight at LaGuardia was cancelled, and the front desk staff was great in helping us work through a very stressful time. Very friendly and helpful!!
Disliked: Nothing comes to mind.

It was good.

Liked: The beds comfy, transportation to and from airport and breakfast.

It was very comfortable. The...

Liked: The breakfast was ok but it was the same thing every day and after three days you would like something different. They really need to do better with breakfast.
Disliked: The place was clean and we were please but a couple of days our room was not clean. My husband spoke with management and two young men who were very nice came in and changed our bed sheets and gave us clean towels, tissue.