Holiday Inn Express and Suites Union Gap- Yakima Area

Disappointing

Liked: The location was close.to family, room was quiet even though next to elevator and relatively busy car traffic, pool was clean and not over chlorinated, hot tub was wonderful, hospitality added a special touch of TP deco and all the staff were extremely helpful and friendly.
Disliked: Some.of the carpets in or near the stairwell were stained and showed signs of wear (even though it is a relatively new hotel); only 1 of 2 ice machines were working (no sign on broken machine), floor or carpet were dirty bc when I stepped into bathtub black film came off my feet, privacy screen didn't stop on its own which could lead to an expensive repair,.breakfast was average and no visible attendant if patrons had a question/issue.

Exceptional

Liked: Help was exceptional

Was very pleased with accommodations

Liked: Very clean
Disliked: N/A

I will not be staying...

Liked: It was close to where I needed to be
Disliked: Staff was rude. It was loud. The staff did not take care of my complaints about the constant stomping for two days straight upstairs.

Passable

Liked: Clean.
Disliked: The window shade was on an electric button, which didn't work. So the black out shade would go down and so it was only the see thru one. When I called down to the front desk, she said "yeah, that's always a problem ".Then there was 2 dogs across the hall barking non stop. When I asked if we could change rooms...she said no. And also there's no sound barrier within the shared room doors, and next room was a full large family with lots of kids jumping off the beds and yelling. Overall very loud all night and started off again around 6am.

Exceptional

Family enjoyed our stay in...

Liked: Clean, friendly staff, indoor pool, plenty of parking, location

Exceptional

Pleasant

Liked: Breakfast was the best thing
Disliked: Temperature was impossible to control without a lot of on and off noise. Pillows were awful. Shower floor was slippery until I rubbed it with a lot of water