Holiday Inn Express & Suites SHAWNEE-KANSAS CITY WEST

Good

Liked: It was clean and comfortable, and a good location for us
Disliked: They were working on the fire alarm for the longest time. Then, the elevators were broken. They finally got one elevator fixed.

Overall it was nice.

Liked: Staff were friendly, the place was clean - needed a little TLC in places. The Bed was comfortable, location was perfect for work.
Disliked: The walls were not sound proofed. Noise travelled and when you are working 14hr days and just want to sleep, it's difficult when the hotel is full of teens in town for sports, running up and down halls and constantly hearing the doors opening and shutting and squealing the whole night.

Great place!

Liked: Breakfast was good beds were great but as a woman I don’t like the lights around the outside of the mirrors.

There were issues with my...

Liked: The location was convenient to where I was needing to go in the city. The staff was friendly.
Disliked: My room was switched multiple times. The first room door would not unlock, The second room's thermostat was set to cool, but heat was coming out. The third room's ac would not turn off, so it was cold in my room. they got me a little heater so the room temp was fine after that. The hotel staff was easy to work with these issues. It was just a little frustrating that rooms were not in ready condition. The was a mark on the wall.

I had a great stay

Liked: it was very relaxing
Disliked: The a/c acted a lil weird and wasn’t kicking on at times.

Exceptional

Disappointing

Liked: N/A
Disliked: Well it was fine until my vehicle was blocked in with snow because they pushed it all behind me. On top of that it took me asking 4 times for staff to help me with the issue. There was one main lady upfront who was wonderful I just didn’t catch her name!

Superb

Its all about the bed....

Liked: Quiet and clean
Disliked: Bed was worn out and uncomfortable