Exceptional

Exceptional

We were disappointed.

Liked: There was a lot of seating in the lobby.
Disliked: Food was mediocre. Said there was cheese omelettes but it was just a round egg. There was blood on the walls in the bathroom. urine and pubic hear on the toilet seat. Requested cleaning service for the second day and didn?t receive it. requested for the third day and was told I needed to give 24 hours notice, which I did. the lady who checked us in was also the same lady who we had to deal with all weekend and had horrible customer service. lacked eye contact and almost robotic.

Typical Holiday Inn Express -...

Liked: Good value, clean and comfortable room, inclusive breakfast
Disliked: It?s some distance from downtown and a 15 minute walk to the trolley public transit.

Between the property condition and...

Liked: Arrangement with booking.com is terrible. Checked out early in the morning and no one on duty as desk to check me out. Security card said they were on break. Didn?t get a receipt. Called hotel and they said I needed to get receipt from booking.com. Booking.com told me I needed to call the hotel. Did this a few times. Was told I?d get an email from hotel. Never did.
Disliked: Arrangement with booking.com is terrible. Checked out early in the morning and no one on duty as desk to check me out. Security card said they were on break. Didn?t get a receipt. Called hotel and they said I needed to get receipt from booking.com. Booking.com told me I needed to call the hotel. Did this a few times. Was told I?d get an email from hotel. Never did. Absolute clown show Lobby carpets are dirty - furniture dusty - a/c unit in room loud and not working correctly Parking $20 not advertised anywhere - purposely hidden in conditions you have to acknowledge at check in. Disgraceful

Overall it was really good....

Liked: The breakfast was amazing and the location was really good, in the center of most hotels (hotel circle)Amenities and shopping mall was nearby so it accompanied the hotel well. Check-in process was smooth and facilitated with very friendly staff
Disliked: Perhaps being more upfront regarding parking at premises? It was quite a bummer to find out that a parking fee of $20 would be imposed, which i would have used the information to make another assessment on cheaper areas to park at, or at least have made a much better informed decision when choosing the hotel.

Exceptional

Liked: all was great the beds and pillows are comfortable which means a lot pool and jacuzzi were open and warm everywhere was clean and they had and good breakfast
Disliked: My 7 year old grandson and I like, really liked our 4 nights. we'll go here again. actually I've been here a few times.

Very good

Exceptional