Name: Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area By IHG
Address: 3618 New Bern Avenue, Raleigh, NC
Telephone: (888) 608-6346
Rating: 4

Holiday Inn Express & Suites Raleigh NE - Medical Ctr Area By IHG Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Overall no complaints - the beds where a bit hard but that's just a matter of opinion. Would stay again if in the area.

Liked: Very clean; excellent staff.
Disliked: If I wanted to go towards downtown Raleigh I had to go down to the stop light and make a U-turn.

The room was nice; front desk staff was very friendly. The only problem we had was the smell of the room and the halls - it was a horrible smell!

Liked: Friendly.
Disliked: Smell.

Superb

Very good

Liked: Parking was tight
Disliked: Ppl slamming doors all through the night

Exceptional

Liked: Very clean room and excellent breakfast

Good

Great room and beds, accommodating...

Liked: Comfortable beds, great free breakfast, responsive to concerns. Our in-room AC wasn't cooling properly, especially in the afternoons. A maintenance man came within 30 mins and corrected the issue promptly. They were appropriately accommodating and welcoming
Disliked: TV in our room wouldn't allow us to cast to it from our devices. Reported it as an issue and I was offered a new room in order to resolve the problem.... This was discovered after we unpacked. We didn't opt for that but the option was presented to us with the unfortunate probability that another room may have the same issue. The casting/Internet connect to tvs needs to be fixed as it is presently an issue. Swimming pool was also closed at what would be a peak time for it to be open - mid/end July. Oh and if you can't get to the free breakfast (offered 6:30-9:30) before 9am, you would want to just skip it all together.

Passable

Very clean and great front...

Liked: Very clean and evening front desk staff was AMAZING!!
Disliked: AC wasn’t great- pool was closed

Would of be 10/10 if...

Liked: Beautiful, clean, and comfortable
Disliked: Pool closed without notification

Exceptional

Disappointing

Liked: Friendly staff and close to the event.
Disliked: The hotel had to break into the room. They had just put new a/c unit in and it was not working properly. Slept in a room that was 85 degrees the first night because they had no fans or rooms to move to. Got back from the event on Saturday to find they had not even looked at the a/c and said they could give me a fan for a room that 85 degrees. Eventually they did move me to a different room with good a/c . Was never offered any kind of reimbursement for the first night. I have stayed there previously and had no problems at all.