Name: Holiday Inn Express & Suites Houston Northwest-Brookhollow
Address: 4900 Federal Plaza Drive, Houston, TX
Telephone: (888) 428-0221

Holiday Inn Express & Suites Houston Northwest-Brookhollow Guest Reviews

Overall Average Score:

Good (3.65 out of 5)

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Ever going back

Liked: No comment
Disliked: No comment

Mad waste of time tired

Liked: I used booking to book a room it did not show paid on holiday inn side booking charged my card could not even stay there and charged me money
Disliked: Waited for an hour trying to check in and they wanted to double charge me so I went next door and got a room

Nice hotel with staffing issues.

Liked: Modern design, acceptable cleanliness, convenient location for the event we attended nearby.
Disliked: Room was not ready when I attempted to check in at 4pm. I was told the housekeeping was understaffed and I should come back and try to check in at 6pm.

Good

Exceptional

Liked: Staff amazing

Pleasant

Liked: Breakfast was horrible
Disliked: The house keeper was loud while trying to sleep even came in while we was sleeping.

Decent priced, but grossed out...

Liked: Check in person was super nice
Disliked: Roaches and no manager to speak to. My room keys stopped working in the middle of our stay

Good

Liked: Nice clean comfortable room
Disliked: The people up above me were running around stomping on the floor.

Passable

Location was good for us...

Liked: Location was good for our visit
Disliked: Our room had cockroaches. They moved us to another room and even though we didn’t find any there, we weren’t entirely comfortable during our stay.