Holiday Inn Express and Suites Grand Rapids Airport- South

Superb

Poor

Would recommend

Liked: Overall, hotel is still new and cleanBreakfast is good, but it a little too crowded and not enough seating during the weekend,We have been assigned to the end of the floor as the room is like assigned for senior. But too far to the elevator that we sometime uses the stairwaysIf we are able to walked. This is just in case for people have a hard time to walk on the steps for seniors FYIRather assigned the room not too far from the elevator.
Disliked: Suggest to leave some fruit juice in the lobby as well in case some one doesn’t want to have coffee later in the day.

Awesome hotel

Liked: Everything!

Good

Liked: I liked that there was breakfast. I liked that there was a pool. There was also a little store in the lobby with snacks, meds, & other misc. items. The location was great: just a few miles to airport, major restaurants, & shopping. Beautiful area.
Disliked: I had booked a room online, and when I first checked in, I was given keys to a room that was quite different than what I had reserved. I had to then go back to the front desk and ask them to fix this (which they did!). The indoor pool temp was pretty cool--I wish it were warmer. Towels were not restocked. The pool bathroom was out of paper towel (and no hand dryer). The breakfast could be improved: The eggs all had cheese, so if you can't have cheese, you can't have eggs. (What if cheese was something people could add on? Or some with cheese, some without?) There was no breakfast potato option (hash browns, tots, sw potatoes, etc.) which would really increase the quality of the overall breakfast experience, in my opinion.

It was fine

Liked: We didn't get breakfast
Disliked: Nothing

Superb

Liked: The pool exercise room
Disliked: There were ants in our room by the window other than that it was fine

Exceptional

Overall good, dirty pool.

Liked: The location was good, the room was comfortable
Disliked: The pool was disgustingly dirty.