Holiday Inn Express & Suites Downtown Louisville Guest Reviews
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|0.5 miles from Louisville centre|
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Kim, Granville, visiting Mercury Ballroom Mon, 20 November 2017
This was one of our very best hotel experiences ever. The Holiday Inn Expess was fabulous! Super accommodating staff; rooms so clean; breakfast was amazing and so nice to have the shuttle service. We would stay there again in a heartbeat! The staff had balloons and birthday cake for our daughter and upgraded us to a suite. Thank you, thank you, thank you!
Liked: Rooms; staff; food; shuttle.
Leslie Sun, 18 October 2020
Very Clean and well kept!
Liked: The location was great, easy to get to expressway and lots of local sights/restaurants, and conveniently located right next door to parking garage.
Disliked: Need to do better with breakfast offerings or don?t claim to offer breakfast.
Anonymous Tue, 13 October 2020
Liked: Staff was great as was location
Disliked: Put in handicapped room w shower for midgets and no tub. Weak choices for breakfast. Unable to fix non working room key
Jeremy Tue, 6 October 2020
Holiday Inn Express, decent value...
Liked: The overall room layout was great and on par with the Minneapolis, MN location I stayed at a few weeks back that turned me on to Holiday Inn Express! The showers are great, though I would have liked them to have the dual head set up that Minneapolis had. But they have shampoo, conditioner, and shower gel all in dispensers on the wall instead of the little bottles most places use. You wouldn't think it...but it makes a huge difference! The rooms are sleek and modern and the bed was very comfortable as was the sitting area in our suite.Next time I will get a regular room as the extra area with the suite was more of an afterthought. I would gladly trade that space for an expanded bathroom with a spa tub or upgraded shower.
Disliked: The Fitness Center was closed due to Covid and the made to order breakfast was cancelled and instead my wife and I got a muffin and a juice.By contrast...the Holiday Inn Express in St Cloud, MN still had a full breakfast and was able to do so in a safe way. They had a staff person prepare the food that you normally would have gotten yourself and the seating was spaced out. Alicia was great when we checked in.The lady when we left was ok...seemed a bit overwhelmed.
N Sun, 9 August 2020
The location was great. Staff...
Liked: Due to COVID and decreased bookings, this location didn?t serve hot breakfast. They offered fruit, breakfast bars, yogurt, muffins, cereal, and juices which were placed into bags as the dining area was closed off to the public.
Disliked: There were stains in the restroom near the toilet but I could tell it was from a cleaning solution that wasn?t wiped up
Beth Wed, 5 August 2020
Liked: Beautiful clean room, very friendly/helpful staff
Anissa Tue, 4 August 2020
The staff was better than...
Liked: The staff is absolutely amazing. The woman working 2nd shift was so courteous and made our night. We?re so upset we didn?t get to catch her name, but she went above and beyond to meet all of our needs and any questions we had! The man working first shift was extremely polite and made us feel appreciated. Not to mention the room was spotless and updated.
Disliked: The room location and the pricing of parking were the only cons. However, the service, cleanliness, and positive attitude of the employees made up for it!
1sillivan Tue, 28 July 2020
Liked: Very comfortable. Centrally located to downtown entertainment.
Brett Sun, 19 July 2020
Evelyn Sat, 4 July 2020
This was not what I...
Liked: I was told there would be brown bag breakfasts due to COVID-19. There was;?t even that!
Disliked: Boarded up area of city with nothing open. No breakfast options. Clerks were not aware of info they should know or not friendly.
Anonymous Mon, 20 April 2020