Name: Holiday Inn Express & Suites Louisville Downtown By IHG
Address: 800 Market Street, Louisville, KY
Telephone: (888) 420-1647
Rating: 4.25

Close to Norton Healthcare Sports Center.

Liked: Comfortable bed; very nice bathroom.
Disliked: Traffic noise at times.

This was one of our very best hotel experiences ever. The Holiday Inn Expess was fabulous! Super accommodating staff; rooms so clean; breakfast was amazing and so nice to have the shuttle service. We would stay there again in a heartbeat! The staff had balloons and birthday cake for our daughter and upgraded us to a suite. Thank you, thank you, thank you!

Liked: Rooms; staff; food; shuttle.
Disliked: Nothing.

Exceptional

Good choice

Liked: Close to downtown. Clean rooms.
Disliked: A hotel closer to NuLu would have been a better choice. However, we only realized this after our stay.

Exceptional

Great location to slugger field....

Liked: Close to slugger field, clean, friendly staff, speedy check in.
Disliked: Parking could be better, or change the way you drive into check in. The way you come in to check in the hotel, you have to circle the hotel to get back to the hotel parking garage. Or back into the alley way if no one is behind you. I was not aware that the parking garage was for this hotel and was blocked in by other people checking in so we had to circle the block and fight red lights to get to the parking garage. Beds were not comfortable nor was the pillows. We were also not aware you had to pay for parking, so I wish that would had been advertised more clearly. It was $21 a night for parking you had to walk to.

Pleasant

Liked: Location. Bedroom OK.
Disliked: Breakfast was quite limited. Also, I stayed for 2 days but my room wasn't cleaned or towels changed after the first day. The lady at reception said that I must have had my Do Not Disturb sign up. I replied that I did put it up for an hour while I had breakfast, but from 10:30 onwards, it was down, and I was out of my room all day. I came back late afternoon, and the room hadn't been touched. Reception offered me towels, but that wasn't the same as a full freshen up. I The card I hung on the door said "Not Ready Yet", it didn't say "Don't come back" !