Holiday Inn Express & Suites Louisville Downtown Guest Reviews
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0.5 miles from Louisville centre |
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Cindy H, Greenville, Ohio, visiting Norton Healthcare Sports and Learning Center Louisville Mon, 30 January 2023
Close to Norton Healthcare Sports Center.
Liked: Comfortable bed; very nice bathroom.
Disliked: Traffic noise at times.
Kim, Granville, visiting Mercury Ballroom Mon, 20 November 2017
This was one of our very best hotel experiences ever. The Holiday Inn Expess was fabulous! Super accommodating staff; rooms so clean; breakfast was amazing and so nice to have the shuttle service. We would stay there again in a heartbeat! The staff had balloons and birthday cake for our daughter and upgraded us to a suite. Thank you, thank you, thank you!
Liked: Rooms; staff; food; shuttle.
Disliked: Nothing.
Stephanie Wed, 24 April 2024
Very good
Liked: Great location. Very comfortable stay.
Abby Wed, 24 April 2024
Exceptional
Liked: Room, clean, friendly staff, market, breakfast.
Disliked: Parking was not on property and had to pay.
Ayodele Mon, 22 April 2024
Rude and horrible front desk...
Liked: The location in downtown
Disliked: The rude and mannerless front desk manager. She is not supposed to be in that position. She's not patient and not willing to listen to customer issue or concern. She's aggressive and not fit for a customer service related position.
Ayodele Sun, 21 April 2024
Rude and terrible front desk...
Liked: In downtown
Disliked: The front desk manager is the worst in the world. She's very rude and lack manners. She is too aggressive and not willing to hear from you. I wonder what she's doing in a customer related position. Lack the basic customer service skills
Katie Sat, 20 April 2024
Loved the location, staff, free...
Liked: Staff was very friendly and helpful with directions to attractions and restaurants
Disliked: It wasn’t dirty but it wasn’t 100% clean clean either.
Bracho Fri, 19 April 2024
The young guys staying in...
Liked: Everything
Disliked: N/A
Christy Thu, 18 April 2024
Exceptional
Liked: Room were very very clean and nice.
Lori Thu, 18 April 2024
Good
Kimberly Wed, 17 April 2024
Superb
Liked: The room had the best lighting in a hotel room I have ever been in. Most of the rooms we stay in have poor lighting, but this was wonderful, especially for women trying to put on makeup. I know this sounds silly, but especially as you get older, you appreciate the updated LED lighting, lol. I would have said it was an excellent stay but to no fault of the hotel there was a couple next to us who allowed their children to scream starting at 7 am in the morning and continue till they got ready and left for breakfast ugh!
Disliked: The screaming kids whose parents did not know how to say stop.
John Mon, 15 April 2024
Exceptional