Holiday Inn Express & Suites Denton-UNT-TWU Guest Reviews
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3.0 miles from Denton centre |
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Karina Mon, 11 March 2024
Bad
Disliked: I didn't like that after I booked and made reservations ahead of time for my 2 bed and 1 bed rooms the day of checking-in they gave me something different. It was obvious that they were accommodating a larger group and they didn't care about our stay. They didn't want to work with us and overcharged us to upgrade our rooms if we chose to go with my original reservation. Then they made me feel like a fool that I didn't know how to book a room. They proceeded to show me how to book a room through the app. which was exactly what I had done originally. After that they changed their excuse by saying that once the information is processed to their system they receive something different and give us what is available. I have never experienced this kind of misunderstanding nor wrongfully made reservations like they pointed out to be... They lack professionalism by not taking any kind of accountability to make their guests feel welcomed and a comfortable stay.
Peter Sun, 10 March 2024
Exceptional
Penny Mon, 4 March 2024
It was okay for the...
Liked: The breakfast was not good. Very little choice for nutrition.
Disliked: Breakfast, and the traffic noise
Douglas Sun, 3 March 2024
Very good
Tanita Sat, 2 March 2024
Superb
Joseph Sat, 2 March 2024
Exceptional
Alvino Mon, 26 February 2024
Exceptional
Kay Sun, 25 February 2024
Fair. Not satisfactory for what...
Liked: It was very clean. The bed was comfortable. Breakfast was delicious.
Disliked: No hot water the night we arrived. The indoor pool was cold.The backup on the feeder road took us an hour to go to the other side of the interstate.
Thorne Fri, 23 February 2024
Pleasant
Liked: Everything
Disliked: Interstate noise, did not sleep
Regina Mon, 19 February 2024
Superb