Holiday Inn Express and Suites Kalamazoo West

Very good

Superb

Good food and decent stay...

Liked: Breakfast was delicious, wifi was great, cookies at the door, the bed was comfy, temperature control was easy to use. Staff was awesome and very friendly, it was a pleasure to interact with everyone!
Disliked: There was something wrong with the tv(the screen was purple? Maybe it was dying), the remote didn't work for all of the buttons, the lighting in the room was not very bright. There was a switch in the room I had no idea what it was for, (hoping maybe more light) being on ground floor made it strange to keep the blinds open

Pleasant

Superb

Not my greatest experience with...

Liked: Kitchen and housekeeping staff were excellent
Disliked: Some of the front desk staff were a bit rude. The electrical plugs on the nightstand were not working (I use a cpap machine so this is very important to me) and when I asked if a handyman could fix it, I was offered a chance to move rooms i said sure. They said they would call me when one was ready (they had been fully booked the night before). Never got a call. Also, I booked and pre-paid my room through a third party and rather than just use my credit card for verification, they charged me so now I have to wade through having the charge reversed. They did the same with my daughter's room (we were traveling together)

Terrible

Liked: Nothing really
Disliked: Eggs was overcooked burned, sausage was undercooked they was white not brown. Pool was cloudy. In our room the shower had public hair and when I told them they said they would take care of it. They didn't we went to competition came back spoke to someone 2nd time they said they'd call me back never did I ended up going down there she had to call manager 3rd time. Very said when you pay all that money.

No drinking water provided.

Liked: Not upto expectation
Disliked: Cleanliness

Shower had mold bed was...

Liked: Did not have breakfast
Disliked: Noise above me could hear footsteps and coughing all night