Holiday Inn Express - Times Square Guest Reviews
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|0.5 miles from New York City centre
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Ruben Thu, 22 February 2024
Invest in NEW elevators /...
Liked: We liked the location, very close to Times Square, Penn Station, bus stops, and 42nd Station which are crucial to moving around NYC. The room was clean, good wifi and breakfast. Excellent staff, they went above and beyond to make our stay more comfortable and convenient. Very cordial, kind and extremely helpful.
Disliked: To the upper management: INVEST IN NEW ELEVATORS! The worst part of the stay were the elevators, for whatever reason they did not work 100% and the excellent staff were doing everything in their power including having an improvised elevator operator manually working the only operational elevator. This is not the staff's problem, is upper management not wanting to invest in new equipment. Quit being stingy and invest. Both future guests and current employees will thank you for it.
Shannon Thu, 22 February 2024
Danielle Wed, 21 February 2024
Overal it was a good...
Liked: The staff were professional and very kind. It was clean and comfortable.
Disliked: One of the elevators was broken the entire trip and the other wasn't working properly the last day. We were on 30th floor so taking stairs up was not an option. We had to wait in several occasions over 20mn to get down to Libby.
Anandhalakshmi Tue, 20 February 2024
Disliked: i was charged additionally from my credit card without my permission.
Krishna Tue, 20 February 2024
Not comfortable stay n not...
Liked: Location n breakfast
Disliked: Not enough space for walking areas.I was in 10th floor and one lift was out of order hence I have to wait for 10-15 minutes for a lift.few times I used staircase to go down for all the way to lobby.If any emergency very difficult to get out that too on such a lift failure case. I will never choose holiday inn brands in future.
Laurie Mon, 19 February 2024
It a was a wonderul...
Liked: The staff was super friendly and helpful. And the location was great as we were there to see a couple of shows.
Mendez Mon, 19 February 2024
Diane Mon, 19 February 2024
Fabiano Mon, 19 February 2024
Good for The location and...
Liked: The excellent location. Close to times square, in a central region. The room is good, everything works well.
Disliked: The place of breakfast is very small. Took sometime to find a placê to seat. The employeers of The front desk were terrible. No patient and always mad with The guest. Just 2 elevators for all building. At morning I needed to wait 15 minutes to get in 1st floor. In The last 2 days, one of The elevator wasnt working.
Luis Mon, 19 February 2024
Great location but facilities were...
Disliked: One of the two elevators was not working, a lot of time waiting for it, approx 15 min.