Holiday Inn Express New York City - Chelsea Guest Reviews
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|1.8 miles from New York City centre|
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Lilly Thu, 10 January 2019
Liked: Good breakfast, friendly staff. Good places to eat without having to walk to far
Louise Thu, 10 January 2019
Satisfactory but probably one of...
Liked: The staff at the front desk were friendly. I asked for a quiet room and was given the top floor at the front. Unfortunately right opposite a construction site. It would have been good to be honest about this though I see it is out of their hands.
Disliked: It was very noisy with construction on the street starting at 7am and noise all night from the roads. The cleaning staff also threw my products away that were nearly empty but would have done me for the last few days and also renewed my towels every day even though I abided by their ProjectPlanet policy and kept my towels hanging up.
Bobby Thu, 10 January 2019
Jerry Wed, 9 January 2019
Nice and reasonable place to...
Arsenio Tue, 8 January 2019
The very first day they...
Liked: Breakfast was good staff excellent
Disliked: Space. The room was extremely small, no microwave, no refrigetator. The room was not ready on my first night. They told me that they will give me a refund but I never got it.
Antoinette Tue, 8 January 2019
Hotel is easy to get...
Liked: The hotel was 3 short blocks from Penn Station. Room was clean and bed was super comfy. The breakfast provided by the hotel was outstanding. The staff was excellent and very helpful w/questions on where to eat and where to access the subway. I forgot my cell charger & they directed me to where I could purchase another one and provided scissors so I could cut off the tags on my granddaughters purchases...it was the small things they were willing to help with that impressed me. I would definitely stay here again.
Andrei Tue, 8 January 2019
Liked: Personnel was friendly and helpful. Room was clean.
Disliked: Room was small for 3 persons. Breakfast area is so small you need to wait for a sit. Lobby is very small. Everything looks out of date, except big flat TV.
Allison Mon, 7 January 2019
Liked: Beds comfy, clean room
Disliked: The breakfast room, had to stand to eat breakfast, far to small for size hotel
Kevin Mon, 7 January 2019
Liked: The properties proximity to Penn Station and Madison Square Garden.
John Mon, 7 January 2019