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Holiday Inn Express New York City - Chelsea eee
Holiday Inn Express New York City - Chelsea, 232 West 29th Street, New York City, NY | Area: Chelsea Area
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4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (1145 Ratings)
1.8 miles from New York City centre
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Hotel Description
The non-smoking Holiday Inn Express New York City - Chelsea puts our guests in the shadow of Penn Station and Madison Square Garden and in the heart of Manhattan. The 15-floor hotel offers 228 non-smoking rooms with cable TVs work desks and coffeemakers. Stay healthy in the fitness room and take advantage of fax and copy services on-site. There's parking nearby for a fee. The hotel is centrally located in Manhattan two blocks south of Penn Station. Several major subway lines are within a five-minute walk. You can walk to Herald Square and the Empire State Building. The hotel is 16 miles from JFK International Airport by LIRR train 10 miles from LaGuardia International Airport and 14 miles from Newark Liberty International Airport.

Check-in time: 15:00:00   Check-out time: 12:00:00
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7
1 room
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2 guests
Amenities View More
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Safety Deposit Box
` Terrace
` Vending Machines
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Dry cleaning
` Non-smoking throughout
` ATM/cash machine on site
` Vending machine (snacks)
` Heating
` Fax/photocopying
` Luggage storage
` Sun terrace
` Shared lounge/TV area
` Daily maid service
` WiFi everywhere
` Secured parking
` Daily Housekeeping
` WiFi available in all areas
` Parking garage
` Breakfast options

Holiday Inn Express New York City - Chelsea Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4.2 out of 5)

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4

Good - 4 out of 5

Irwin Mon, 16 September 2019

Good

Liked: good would have liked fresh berries

5

Exceptional - 5 out of 5

Rob Sun, 15 September 2019

Great hotel

Liked: Everything else! I loved my room. Staff are always courteous! I always come back.
Disliked: Breakfast is always the same.

4.2

Very Good - 4.2 out of 5

Andrew Fri, 13 September 2019

Great rooms for the price,...

Liked: Nice rooms, clean, modern great location - breakfast was hot but basic and cheap.
Disliked: The breakfast was high fat food and cheap

4.8

Exceptional - 4.8 out of 5

Glen Fri, 13 September 2019

The property's location met my....

Liked: Breakfast was better than I expected.
Disliked: I could have used a larger desk space. I am a college student and the room was meant to help me do well on my exam.

5

Exceptional - 5 out of 5

Ilanith Wed, 11 September 2019

Exceptional

Liked: Everything !!

4.4

Excellent - 4.4 out of 5

Kristina Wed, 11 September 2019

Fabulous

Liked: Breakfast was good. Bed was comfortable.

4.8

Exceptional - 4.8 out of 5

Gurkan Wed, 11 September 2019

Exceptional

4.2

Very Good - 4.2 out of 5

Cheryl Tue, 10 September 2019

good

Liked: i could open the window!
Disliked: the coffee. i did't try it because it wasn't espresso

3.4

Pleasant - 3.4 out of 5

Anonymous Tue, 10 September 2019

ok - but very pricy....

Liked: Great location close to Penn Station and two subway lines. Also has some good restaurants for breakfast/dinner close by. The room we had was quiet (not facing the street). Room was also well cleaned. Breakfast was included and ok for an american breakfast. Liked that the egg dish changed every day. It's also great that the hotel offers free refreshment drinks during the day which can be enjoyed on the hotels own patio (streetlevel) with nice couches. In case needed the hotel also sells a few things at reception such as softdrinks, icecream and other useful items. Very nice. Reception staff was generally helpful. Area of the hotel felt safe.
Disliked: We booked a double bed room for two people and paid a premium of 300USD per night. (booked 3 weeks ahead). That's the price of a premium Hotel. Value delivered of the room, including "NYC surcharge", was more around 150-200USD. Room: - Room very small for two people already. Hardly any space for normal luggage. I don't know how this could ever fit 4 people which it is what it is being sold for. Definitely not recommended for more than 2 people. - No fridge or microwave - Aircon had a bit of a mouldy smell. Cannot be adjusted to a specific temperature, only to "high/low" - Everything felt a bit old. (except for TV which was good) General observations: - We observed one member of housekeeping staff knocking on guests doors at 09:30am to see if they were still there. As it turned out they were so staff asked when they would be checking out so they could clean the room. This is one of the most unprofessional behaviours I have ever seen in a hotel. I expect housekeeping and reception to talk to each other so housekeeping does not have to ask guests at their door and disturb them in their morning routine. - One elevator did not work which led to very long waiting times. This was already being noted by guests at the time I booked three weeks before my stay. I don't understand how this had not been taken care of during that time and it turned out to be a major nuisance. The matter was also aggravated by the fact that this single elevator also had to be used by housekeeping. - Emergency stairs on the 2nd floor where obstructed by a garbage bin. - The "business center" downstairs has 2 or three not well maintained computers. Some things are broken in the keyboard, print outs where slightly blurred and the computer threw you back to login every couple of minutes. - Staff at check out neither offered a receipt nor did they ask how our stay was. => Hence I'm writing full details here to the public.

3.8

Good - 3.8 out of 5

Jeffrey Mon, 9 September 2019

Good

Liked: Out of the hustle and bustle
Disliked: A bit tired

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Holiday Inn Express New York City - Chelsea 232 West 29th Street, New York City, NY