Holiday Inn Express New York City Chelsea By IHG

Superb

Liked: Comfortable bed and great breakfast
Disliked: Only 1 working elevator

Great location, average everything else

Liked: The location was great and it was easy to catch the subway to all attractions. Felt safe and secure.Breakfast was reasonable with a good choice of bagels and yogurts.
Disliked: Rooms were tiny with no space to even put one suitcase comfortably (2 x double bed room). You could also hear and feel the doors from other apartments slamming shut. The lift was broken for the duration of our stay, making coming and going time consuming, especially at peak times like breakfast. The air conditioning was irregular and the shower water pressure seemed to be set to "dribble".

Superb

Very good

Disappointed.

Liked: Breakfast was simple but very good. The daytime staff were courteous and helpful, which I appreciated.
Disliked: When I returned to my hotel room one evening, I found long black hairs in the bathroom and on the bedside table, most likely left behind by housekeeping. The bed sheets also had a black stain, possibly from a liquid or even a burn mark, which was unpleasant. One of the elevators was out of service. I was told it would be fixed within a day or a day and a half, but it remained out of order throughout my five-day stay. As a result, there were frequent delays waiting for the elevator, both going up and down.The most disappointing aspect though was the evening staff. They seemed extremely uninterested and unprofessional. When I asked a question, it felt like I was interrupting them when they were watching a video on their phone. One of the guys didn't even bother to look up when we were talking.This used to be a hotel I liked, but not anymore.

Very good

Pleasant

Liked: It is very well located, right in the centre.Rooms are very small.
Disliked: Rooms are very small for 4 people. One of two lifts was not working for 4 days and we had to wait for extremely long time to get to 15th floor.Even if we were 4 people registered, we always got only 3 towels.Breakfast is always the same, not much choise.

Don’t do it.

Liked: The location is fine. Bed was comfortable. Has a small closet and two drawers, which is more than the last NYC hotel I stayed in.
Disliked: My room was in a basement next to laundry, housekeeping, etc. The door slamming started before 7:00 a.m. no way to sleep past that first slam as it was constant. The basement was cool but humid and the hallway and stairwell stunk. Only one working elevator. Floors were dirty and towels were stained. I ended up checking out a day early and eating the cost of the last night. Not even close to being worth the cost, even by NYC standards.

Superb