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Holiday Inn Express New Albany Hotel eef
Holiday Inn Express New Albany Hotel, 506 West Spring Street, New Albany, IN | Area: New Albany
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3.10
HOTEL RATING: 
GOOD
3.10 out of 5 (92 Ratings)
0.4 miles from New Albany centre
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Hotel Description
Free high-speed internet and continental breakfast a business center and rooms with microwaves and mini-fridges are all part of the package at the non-smoking Holiday Inn Express New Albany. All 76 rooms at the three-story Holiday Inn Express feature free internet mini-fridges microwaves cable TVs coffeemakers and work desks. Start days fortified with complimentary breakfast. Afterward work off calories in the fitness room. There's also a heated indoor pool. Parking is free. The Holiday Inn Express is in New Albany off of I-64. The hotel is a 10-minute drive from downtown Louisville and 20 minutes from Churchill Downs. It's a 14-mile drive to Huber's Orchard and Winery and five minutes to the greens at Shawnee Golf Course. Louisville International Airport is about 13 miles from the hotel.

Check-in time: 15:00:00   Check-out time: 11:00:00
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1 room
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2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Elevator
` Family room
` Heating
` Fax/photocopying
` Indoor pool (all year)
` Daily maid service
` WiFi everywhere
` Heated pool
` Daily Housekeeping
` WiFi available in all areas
` Breakfast options

Holiday Inn Express New Albany Hotel Guest Reviews

OVERALL AVERAGE SCORE: 
GOOD (3.10 out of 5)

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2

Disappointing - 2 out of 5

Julie, Dayton Mon, 11 April 2016

I've stayed in several Hampton Inns, but this one must have very thin walls! The room doors slammed shut very hard and loud, and you could easily hear people talking in the hallways. I did not get a good night's sleep this time.

Liked: The room was very clean.
Disliked: It was one of the loudest hotels I've ever stayed in.

5

Exceptional - 5 out of 5

Anonymous Wed, 3 July 2019

Excellent Stay

Liked: Front desk staff was awesome. All staff that I encountered was engaged & seemed happy to be there. I had a chance to chat with the new manager at breakfast & it?s clear that she has the hotels best interest in mind. It was nice to have someone in management inquire about my stay.

3.4

Pleasant - 3.4 out of 5

Cathy Mon, 1 July 2019

Pleasant

2.7

Fair - 2.7 out of 5

Mark Sat, 22 June 2019

Passable

Disliked: Took the guy 3 times to get my key right. Was lazy about everything at check in. Took forever!!!

5

Exceptional - 5 out of 5

Mischelle Sat, 22 June 2019

Exceptional

4.6

Wonderful - 4.6 out of 5

Walter Sat, 22 June 2019

Superb

4.2

Very Good - 4.2 out of 5

Tracy Sun, 9 June 2019

Very good

3.6

Good - 3.5 out of 5

Lady Sat, 8 June 2019

Could have been so much...

Liked: The breakfast was pretty good and I initially thought the room was very clean till I found stinkbugs in the window.
Disliked: I told the front desk that there were both dead and live stinkbugs in our window. I would not have noticed if I had not raised the blind. She said yes, they had had some problems with them and would have maintenance come up and attend to it. They did not come. We were there for 2 days and the room was not attended during our stay. I also told the front desk about that. She apologized by saying that they were in the process of retraining cleaning staff, but nothing was done. When I left, I showed the clerk pictures of the bugs in the window. He shrugged. Also, I had a question about our bill on my credit card when we got home. First call, "call back tomorrow and talk to Jim the manager". Called back tomorrow and was told Jim was outside, then "Oh, here he comes now", heard muffled voices, then was told I would be called back. Didn't happen. I now have family in the area and would have been glad to re-visit in the future, but don't think that will happen now. I originally gave a good review on Google (prior to the bugs and failure to attend the room), but will re-vamp at earliest opportunity.

4

Good - 4 out of 5

Gerald Tue, 4 June 2019

Good

Disliked: Hole in wall from room door knob banging into wall

1.3

Poor - 1.2 out of 5

Anonymous Sun, 2 June 2019

Very disappointed

Disliked: First room had bugs and smell and fan in bathroom ran very loud. Second room had same smell like wet mop and was missing tub stopper. At the end of a long travel I do not need to solve these types of problems. Had to spray the room with the order in to endure it.

3.6

Good - 3.5 out of 5

Harlow Thu, 30 May 2019

Good

Liked: Location
Disliked: TV channels. Would like to be able to rent a movie.

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Holiday Inn Express New Albany Hotel 506 West Spring Street, New Albany, IN