Holiday Inn Express New Albany Hotel Guest Reviews
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|0.4 miles from New Albany centre|
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Julie, Dayton Mon, 11 April 2016
I've stayed in several Hampton Inns, but this one must have very thin walls! The room doors slammed shut very hard and loud, and you could easily hear people talking in the hallways. I did not get a good night's sleep this time.
Liked: The room was very clean.
Disliked: It was one of the loudest hotels I've ever stayed in.
Anonymous Wed, 3 July 2019
Liked: Front desk staff was awesome. All staff that I encountered was engaged & seemed happy to be there. I had a chance to chat with the new manager at breakfast & it?s clear that she has the hotels best interest in mind. It was nice to have someone in management inquire about my stay.
Cathy Mon, 1 July 2019
Mark Sat, 22 June 2019
Disliked: Took the guy 3 times to get my key right. Was lazy about everything at check in. Took forever!!!
Mischelle Sat, 22 June 2019
Walter Sat, 22 June 2019
Tracy Sun, 9 June 2019
Lady Sat, 8 June 2019
Could have been so much...
Liked: The breakfast was pretty good and I initially thought the room was very clean till I found stinkbugs in the window.
Disliked: I told the front desk that there were both dead and live stinkbugs in our window. I would not have noticed if I had not raised the blind. She said yes, they had had some problems with them and would have maintenance come up and attend to it. They did not come. We were there for 2 days and the room was not attended during our stay. I also told the front desk about that. She apologized by saying that they were in the process of retraining cleaning staff, but nothing was done. When I left, I showed the clerk pictures of the bugs in the window. He shrugged. Also, I had a question about our bill on my credit card when we got home. First call, "call back tomorrow and talk to Jim the manager". Called back tomorrow and was told Jim was outside, then "Oh, here he comes now", heard muffled voices, then was told I would be called back. Didn't happen. I now have family in the area and would have been glad to re-visit in the future, but don't think that will happen now. I originally gave a good review on Google (prior to the bugs and failure to attend the room), but will re-vamp at earliest opportunity.
Gerald Tue, 4 June 2019
Disliked: Hole in wall from room door knob banging into wall
Anonymous Sun, 2 June 2019
Disliked: First room had bugs and smell and fan in bathroom ran very loud. Second room had same smell like wet mop and was missing tub stopper. At the end of a long travel I do not need to solve these types of problems. Had to spray the room with the order in to endure it.
Harlow Thu, 30 May 2019
Disliked: TV channels. Would like to be able to rent a movie.