Holiday Inn Express -New Albany Guest Reviews
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|0.4 miles from New Albany centre|
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Julie, Dayton Mon, 11 April 2016
I've stayed in several Hampton Inns, but this one must have very thin walls! The room doors slammed shut very hard and loud, and you could easily hear people talking in the hallways. I did not get a good night's sleep this time.
Liked: The room was very clean.
Disliked: It was one of the loudest hotels I've ever stayed in.
Darryl Tue, 14 January 2020
It was pleasnat from the...
Liked: Did not eat
Disliked: Did not eat
Shalonda Sat, 11 January 2020
Liked: Clean and comfortable. The staff was very helpful!
Disliked: I?ve never had an incidental charge through booking.com . It was ok after it was explained to me. But I think the 7 to 12 day period of time for it to come off your credit card is pretty long in my opinion.
David Sun, 5 January 2020
Liked: Easy to get to
Disliked: The toilet got plugged the first morning. We reported it to the desk. When we get back that night it was still plugged up. We were asked to change rooms. Little inconvenient but the staff was friendly and apologetic.
Kerri Sat, 4 January 2020
Beth Mon, 9 December 2019
Worse place I have ever...
Liked: The bed was comfortable. The only nice person that worked there when I stayed was the breakfast lady with the tattoo on her arm.
Disliked: The lady where I checked in at the front was very very rude. My room was not clean there was trash on the floor. The bathroom had mold in it. The tub had dirt and hair all over it. I had to wash the tub and shower walls before I could take a shower. One of the pillows had a foot print on it. I will never stay there again. I have never done a review before. This would be my first time. I have never been more disappointed. Plus they made me pay a $50 returnable fee that I was never told about.
Stephen Sun, 1 December 2019
Liked: Bed slept very well.
Disliked: Upon arriving, checked In before a Venue and knew it would be late when I returned. Went to assigned room and bed was turned down (slept in) and t.v. was on. Went back down and the desk clerk was in shock and said no one should be in there. Reassigned another room and went back. Unfortunately this is not the first time according to Clerk. Evidently the cleaning staff signs off on things but doesn't do them. It did make new wonder if my linens were clean in the new room but my stay was nonrefundable.
Mary Tue, 26 November 2019
Liked: Cheese omelet was delicious and sausage good too! Women on duty was so very friendly and offering to help. Cleaned away our dirty dishes ! Excellent customer service!
Disliked: Couldn?t open blinds or shade! Room was rather dark!
Anonymous Mon, 18 November 2019
Liked: The staff were very nice and helpful
Disliked: The bathroom counter is pretty high, I'm 5'03" and had to stand on my tiptoes to rinse my face off. The shower/tub was small, and I had trouble with figuring out which light switch was for which light. ***the lighting in the room is very harsh***
Robert Mon, 28 October 2019
Super clean and comfortable room....
Liked: We were in a +1 time zone so we were late to breakfast - usually not good - but they still had plenty of really fresh food. Great breakfast!
Marge Sat, 19 October 2019
Liked: Comfortable bed, well furnished room, helpful staff. Breakfast was well organized and tasty
Disliked: Lighting in the room, cleanliness of the bathroom.