Passable

Liked: Staff was very friendly.
Disliked: The first room we checked into had an overwhelming wet dog smell. They gave us a new one that was a little better but after the first night had the same odor. We think it is dirty filters on the ac or something. It was very disappointing.

We had a nice stay...

Liked: Breakfast was ok. I think our family was a little tired and not very hungry in the morning because of late night snacks. I liked that I could get a decaf hot tea in the lobby before bed at like 10:00pm. The oatmeal and coffee the next morning was good...that's what I had for breakfast :)
Disliked: The price was a bit high. We used booking for the reservation and will book directly next time, to work directly with the hotel :)

Exceptional

Liked: Close to the mall and restaurants. Very clean. Staff was super friendly.
Disliked: Only there for one night. No complaints.

Very poor

Disliked: That they didn’t honor the booking from a 3rd party and made me pay 100.00 more than what I booked!

Moving daughter from PA to...

Liked: Beds and pillows were really comfortable. Complimentary breakfast with loads of choices. Close to Liberty University.

Good

Good

Clean, Friendly, Great experience!

Liked: Loved how close it was to the campus and restaurants. Loved that the entire staff was really friendly. I have never stayed anywhere where the maintenance, housekeeping, and breakfast staff were friendlier than the front desk! This hotel was exceptional at customer service. Room was well lit, AC went really low which was amazing, and the room was a good size and had a chair in addition to only being able to sit on the bed. Loved that they kept coffee, hot tea, and cookies out all day. I appreciated that they empty trash and give fresh towels if u are staying more than one night.
Disliked: For how much it costs, I thought the breakfast could have been better. They didn't restock things much past 930 even tho breakfast went till 10. They cleaned up most of it by 945 even tho people were still coming down. I think for that price they should keep it well stocked and offer waffle makers or pancakes. I didn't like how tiny the bathroom was in the king room. It was hard to dress in there and u could barely close the door without having to squeeze in first. I didn't realize they come into your room of you are staying more than one night. I wish they had told me that upfront.

Clean, Friendly, Great experience!

Liked: Loved how close it was to the campus and restaurants. Loved that the entire staff was really friendly. I have never stayed anywhere where the maintenance, housekeeping, and breakfast staff were friendlier than the front desk! This hotel was exceptional at customer service. Room was well lit, AC went really low which was amazing, and the room was a good size and had a chair in addition to only being able to sit on the bed. Loved that they kept coffee, hot tea, and cookies out all day. I appreciated that they empty trash and give fresh towels if u are staying more than one night.
Disliked: For how much it costs, I thought the breakfast could have been better. They didn't restock things much past 930 even tho breakfast went till 10. They cleaned up most of it by 945 even tho people were still coming down. I think for that price they should keep it well stocked and offer waffle makers or pancakes. I didn't like how tiny the bathroom was in the king room. It was hard to dress in there and u could barely close the door without having to squeeze in first. I didn't realize they come into your room of you are staying more than one night. I wish they had told me that upfront.