Holiday Inn Express London Heathrow T5

Good

Exceptional

Liked: Convenience to Heathrow only 4 miles away.

Very good

I would not stay at...

Liked: Room was ok.
Disliked: The mattress on the bed is very uncomfortable the room could been cleaner there were sticky prints on the desk and the office chair was dirty. The towels looked and smelled dirty and we had problems with the flushing so a couple of times the toilet plugged. The food was ok but the same menu every night it could’ve changed and it was very expensive for what you paid for.

Superb

Poor

Liked: I like nothing to be honest
Disliked: To single beds the pillows were not comfortable the food was not good. The security i had that feeling he was just doing too much following me about it felt like I was on crime watch definitely not coming back there again. 200 plus 2 days parking 30 and treated like a criminal is a joke 😃

Exceptional

Good location and breakfast but...

Liked: The breakfast was the only good thing about the stay
Disliked: Where do I start. So first of all the room was meant to have a fridge in it which it took 1 day to get one. The cleanliness of the room leaves alot to improve on as the was clearly dirty over floors etc. The staff need to learn more about customer satisfaction as they did not listen to any problems we had.

Good