Holiday Inn Express Hotel & Suites Waterford By IHG Guest Reviews
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Megan, Ekron, visiting Pine Knob Music Theatre
I called this hotel a few times prior to our stay, requesting earlier check in times and then later trying to combine reservations. They were always very friendly and willing to work with my requests. The hotel was quiet, very clean and not overpriced. We enjoyed our stay here.
Liked: Clean, quiet. Great breakfast.
Joshua W, Chillicothe, Ohio
I would recommend this hotel for anyone seeing a concert at the DTE Energy Music Theatre in Clarkston. Very easy to get to - ten minute drive.
Liked: Comfy bed; clean and smell-free room; generous and helpful staff.
Disliked: No mini fridge; at breakfast the apples were dry. Sausage gravy tasted watery, no pancakes or waffles or bacon. :(
John Wed, 9 July 2025
Disappointing
Liked: The staff is always pleasant at this hotel.
Disliked: We were not informed that there was major renovation going on and we could not get the suite that we reserved and could not get a hot breakfast.
Micaella Mon, 7 July 2025
Never again I will call...
Liked: The property is under construction there is dust everywhere and all facilities in hotel are closed ie pool fitness center etc
Disliked: Everything above and they didn’t serve us breakfast
Joyce Fri, 27 June 2025
Didn't expect much
Liked: Clean rooms Comfy bed
Disliked: Construction in hotel. Limited breakfast. Only two bath towels in room for four occupants. We did know that the pool would be closed. Traffic noise too loud.
Rashawn Fri, 27 June 2025
Good
Elizabeth Sat, 14 June 2025
Convenient and comfortable
Liked: The renovated room was great. Very comfortable and stylish with all the amenities I needed.
Disliked: They are still renovating the front office and breakfast area, and the pool was closed.
Thomas Sun, 8 June 2025
Passable
Liked: The room had been redecorated nicely.
Disliked: The hotel was under construction with tarps and plastic hanging everywhere. Elevators had masking tape on floor buttons causing much confusion. The breakfast was a grab and go because the dining area was under construction and the food was set up in the lobby. All of this came as a surprise. We were not informed of the o going work when the reservation was made. A disappointing visit.
Johnson Thu, 29 May 2025
Very good
Liked: I live 10 hrs away My family live 3 minutes from hotel
Disliked: Dirty bathroom floor
Kathleen Mon, 26 May 2025
It was okay-but not what...
Liked: Our room was nice but the bed was very uncomfortable. We did not know that the hotel was being remodeled. The pool was closed. The normal breakfast was not being served due to the construction-it was just a “grab and go” breakfast. There was no lobby. It was very much not worth the price. I think we deserve a partial refund
Disliked: The property will be nice once the remodel is done. I just don’t think you should charge full price when all the amenities are not available
Ryan Sat, 17 May 2025
Exceptional
Lorraine Fri, 16 May 2025
Disappointed because of the major...
Liked: Staff was wonderful.
Disliked: The hotel is under major construction. The breakfast was a grab and go because of this. They gave a good selection considering the circumstances. The pool and exercise room were closed because of the work being done. We were not aware of the construction until we arrived because we booked 3rd party. The desk clerk said that this information is on their website. Our room was nice, but the dust from construction was in the air in the hallways. The staff did a great job trying to keep everyone happy under this huge undertaking. I'm thinking that maybe they should have closed until the major construction was done.