Overall had an awesome trip. Great location; lots of food options and things to do and see that are close enough to walk.

Liked: Breakfast; attentive staff; nicely furnished room. Refrigerator and microwave.
Disliked: Pillows not stuffed enough - head went right through.

Pleasant room overall, hampered by...

Liked: The Front Desk staff was friendly and helpful, even the trainee. We appreciated their cleanliness and COVID-19 protocol. The room was tidy.
Disliked: Other guests were smoking by the front doors, which made the smoke sweep into the building and fill most of the first floor and getting into the room too. It was gross. Because of the COVID-19 protocol, the breakfast was reduced to a mini-muffin and a small juice box delivered in the morning. The refrigerator was barely cool.

Passable

Liked: Clean comfortable room.
Disliked: Broken ice machine on the 3rd floor. Being charged 7 dollars for parking ea day, and the large number of transients near the property.

Exceptional

Disappointing

Exceptional

Liked: Great location, close to the boardwalk and comfy rooms! It was clean and the facilities were very nice.
Disliked: The parking was limited.

Pooooooor

Liked: Nothing
Disliked: No AC , poor breakfast

Worst holiday inn I?ve ever...

Liked: They property was ok. They?re the only hotel in Santa Cruz that shut down the pool due too ?C19?. Our room was clean but the pillows smelt like they haven?t been changed in awhile tried calling for new pillows and got no answer multiple times, had to walk down and ask in person then it took 4 hrs for the 1 person waiting to be able to get them for me. The breakfast in our room was a box of juice and a tiny muffin smaller than the palm of my hand. It was way over priced and I would never return to this holiday inn.

Convenient, clean & safe

Liked: Check in was quick & easy. The front desk clerk was friendly and efficient.
Disliked: The parking for checking in was somewhat crowded. It seemed as if there were more cars parked in front of the lobby than there were people checking in.

Very good