Holiday Inn Express & Suites Santa Clara - Silicon Valley By IHG Guest Reviews
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Write a review
Olvin Wed, 9 July 2025
Exceptional
Liked: This hotel was very clean and the location was perfect for us.
Disliked: Maybe some of the front desk employees need to interact with clients!!!
Arthur Mon, 7 July 2025
Very good
Manaoj Fri, 4 July 2025
Overall satisfied with the location.
Liked: Location
Disliked: Veg choice in the breakfast.
Alice Fri, 4 July 2025
Good
Robin Thu, 3 July 2025
Very nice place at a...
Liked: Great location, great price. Room was big, well appointed, was on the first floor, as we requested. Newer furniture, paint, etc.--very nice place. We were pleasantly surprised how nice it was compared to other places we have stayed in the area.
Disliked: would like breakfast to be served until 10am. We missed it. Would like better shower pressure. Shower was slippery. Girl at front desk was kind of rude, but all other employees were great.
Anonymous Tue, 1 July 2025
Very good
Judy Mon, 30 June 2025
Thanks for a great weekend....
Liked: Convenience. Close to venue. Clean, very nice staff.
Disliked: I’m 83 years old and have a bad back. Those doors to the rooms were the heaviest doors of any hotel I’ve ever stayed at. And a night light in the rooms would be good for safety. Otherwise, very pleased with stay.
Raymond Mon, 30 June 2025
Great would consider staying there...
Liked: Breakfast was good. Location was OK. Near where we planned on going.
Disliked: Can't think or anything. We were satisfied with our stay.
Karla Wed, 25 June 2025
Great Hotel, poor accommodations, staff...
Liked: Nice room, very comfortable bed and pillows, clean, good toiletries. Very nice Hotel.
Disliked: Receptionist wasn’t really helpful, I asked her if possible to accommodate my check in time but wouldn’t care to even try, said they have strict check in policy at 3pm, I arrived at the hotel at 1pm, probably enough time to have a room available but said the room was not ready without even checking out, she seemed very strict. She only allowed me to leave my 2 pieces of luggage but when I asked her if it was possible to get something from it she seemed annoyed that she had to go back and get it. She needs to work on customer service. There was a guy who helped check out, he was nice and attentive though.Also didn’t like the fact that 9:30 am and the breakfast room was out of certain items.Probably the most disappointing was the schedule of the pool, 10am-10pm, I wasn’t able to get in the pool since check out was 11am, that doesn’t make any sense.
Anonymous Tue, 24 June 2025
Coffee was good
Liked: The breakfast was ok
Disliked: Around 2 hours after eating breakfast myself and family were getting sick