Holiday Inn Express Hotel & Suites San Dimas Guest Reviews
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|0.8 miles from San Dimas centre|
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Taylor Sun, 8 November 2020
Great Experience, Potential Improvements
Liked: Staff were very responsive and polite all around. Very accommodating for my needs.Bed was also quite comfortable.Lastly, the location was very close to where I needed to be
Disliked: This is small and I admit it. The soap provided for hands and near the shower was the same and low quality. Like it felt off.Additionally, setting the fan to automatic took staff to make happen. They were very accommodating of my needs after I mentioned it though.
Scott Tue, 3 November 2020
Liked: Easy access. Clean rooms. Good parking.
Disliked: Under reconstruction. No breakfast. No snack bar. No vending machines
Silverio Mon, 14 September 2020
Brittany Fri, 11 September 2020
Liked: The beds
Disliked: Small restroom
Louise Tue, 25 August 2020
Irratating and annoying
Liked: the area was great
Disliked: The rudeness s of the staff, No Breakfast, Mold in Bathioom, Coffee machine was Broken, Microwave was broken and the carpet was sooooooo dirty that i kept my shoes on at all times.
John Wed, 19 August 2020
My stay was great
Charles Sun, 16 August 2020
Anonymous Sat, 25 July 2020
Disliked: Well San dimas is jus rude ass city but the staff here was so nice n helped me out so much ild pay extra to b treated like that this place on average 25 more then use to 25 a day but so worth it kept my room there n canceled the place I was suppose to a week
Henry Fri, 3 July 2020
The poor quality of the...
Liked: The location of this hotel was good, and especially the pool setting (well maintained, clean), and friendly staff were what brought us back to this location. Our previous experience interacting with the staff and manager (possibly a family) was a positive, and the room at that time was clean and very comfortable.
Disliked: While we understand the reasons behind the change in "continental breakfast" the substitution was not to the same standards as we have experienced on previous occasions. The K cups in the room were plain bad coffee. The room that we were in (105) also seems to be a little possessed, as the TV repeatedly went on by itself all through the night. We finally unplugged it. The comfort of the bed and the couch was poor. There was confusion about the pool...the woman who checked us in stated that the pool and gym were open until 10, but not the hot tub. Fair enough. The pool and it's setting are the other reason that we chose this Holiday Inn Express. When my husband asked for pool towels, the staff gave him two without question. When I went to get an additional towel (it had rained the night before and the cushions were damp), the same staff member informed me that the pool was closed. This is the opposite of what we had been told, and the same staff who had only a half an hour before had given pool towels to my husband without a blink proceeded to argue that the pool was closed, and that he would be calling the manager. He did come out shortly thereafter and said that he had confirmed that the pool was closed, but that we could lounge on the deck, "just don't be going in the pool". He did come out again to let us know that he would be getting a definitive answer, as he was concerned about the confusing messages. He kindly called us a bit later with clarification. Aside from all of that, I will say that closing the hot tub makes some sense. However, a clean pool with appropriate social distancing between parties seems like a manageable amenity. We ended up leaving a day earlier than planned, partially related to not being able to use the pool. Over all, not money well spent.
Kdgibbons23 Mon, 29 June 2020
Liked: Staff was friendly and receptive.
Disliked: The property was not well maintained. Our room was not cleaned properly. There were dirty underwear and socks left on the floor of the closet. Lights did not function properly in the bathroom. The toilet leaked and ran constantly. The towel bar was missing from the sink area. Only the bracket remained. There was evidence the window to o our room was pried open as the screen was bent. There was construction debris and trash broken beer bottles etc... everywhere.