Name: Holiday Inn Express Hotel & Suites Pittsburgh-South Side by IHG
Address: 20 South Tenth Street, Pittsburgh, PA
Telephone: (888) 420-1655

Holiday Inn Express Hotel & Suites Pittsburgh-South Side by IHG Guest Reviews

Overall Average Score:

Pleasant (3.2 out of 5)

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Overall the hotel is great. Only bad experience was the breakfast which we were hoping for after spending so much in the city.

Liked: Very close to concert venue and a lot of bars and restaurants.
Disliked: Breakfast was terrible and the food staff made it clear they don't like their job or helping people out!

Very clean and comfortable.

Liked: Yes.

Close to venue. That was a major plus. Within walking distance even in the cold. When we tried to look out our window the blind was broken and was told someone could "try" to fix it. That wasn't a deal breaker, it happens. Clerk at front desk was very nice, even gave us directions. Came back from show at Rex about 2:30 a.m. Got to bed late thinking we could just sleep in. This was not the case. Around 8:00 a.m. we heard people verbally fighting. My husband went and told them to take it elsewhere. A few of them where physically fighting the second time he went out. It was around 10 a.m. by the time it was totally quiet. We were not the only ones to hear it. As we were heading downstairs for breakfast the elevator was full of unhappy campers. Breakfast was there but grossly overrated. Cereal, muffins, yogurt and fruit. For the room cost I thought something hot would be provided. Leaving the parking lot after checkout, the clerk was on the phone because a few girls wanted a refund, no less than 4 police cars blocked our way out. I believe a free stay would help me understand that sometimes these things happen but they care enough about their customers for them to want to return. So, clean room and bathroom but for the money we paid no way does it deserve the 8.6 rating they boast at the check in.

Liked: Clean bathroom.
Disliked: Fights at 8 a.m. among employees outside our door.

Would not stay there again...

Liked: Breakfast was Good.
Disliked: The Fitness Center and the Pool were being renovated and not in service. It would have been nice to know that ahead of time. Due to the renovations , the parking spaces were full of storage boxes so less spaces to park in and there was sharp and various construction rubble in the parking lot. The front desk was inattentive and I wanted 5 minutes to talk to them as the incoming calls took precedence over someone standing in front of them.