Holiday Inn Express Hotel & Suites Grand Rapids-North By IHG

I have been to many hotels all around the United States and even some outside of the United States. This hotel was by far the best. The rooms were as clean as could be. They really looked brand new. The staff was wonderful. Just a great hotel overall.

Liked: Best hotel stay I have ever stayed in.

Exceptional

Superb

Exceptional

Liked: This hotel was great from check-in to breakfast to check out.
Disliked: No complaints

Very well, kept clean property...

Liked: The property was well-maintained, clean the fit and finish on Everything was nice. Nothing was sloppy, even the pool and hot tub area was nice, towels were available. Tables and chairs were neat.
Disliked: The only real issue I had with the property was the amount of fabric softener that they used on the sheets and comforters. You could actually feel it on your skin and smell it after you were out of the bed other than that I had no issues.

Good

decent

Liked: it was very nice and rooms were comfortable
Disliked: the price was a bit unreasonable for a one night stay

Disappointing

Liked: Beds were comfortable and later check out.
Disliked: Our room was not ready until 5pm with a guaranteed 3 pm check in. When given this information hospitality was unapologetic and simply stated they were "understaffed". Air conditioner unit was not functioning properly.

I will never stay there...

Liked: Nothing
Disliked: Everything the place was dirty!!

Good