Holiday Inn Express Baltimore West - Catonsville Guest Reviews
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|1.8 miles from Catonsville centre|
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Carolyn Mon, 6 August 2018
Last Sun, 5 August 2018
Best in W. Balto area
Liked: EXTREMELY cordial and professional staff. Free parking. Full buffet breakfast included. Excellent value.
Anonymous Tue, 31 July 2018
Tina Sun, 29 July 2018
Liked: Early check in
Disliked: Bfast buffet
Mark Mon, 23 July 2018
Anonymous Mon, 23 July 2018
Liked: The room layout was great and so was the location!
Disliked: Only one elevator worked, so I had to walk 4 flights with 4 bags on my arms to put in my car. I had to see 3 different rooms, because my first room had broken furniture and the second room floor had a water leak from the ceiling that a bucket was catching. Thank God my 3 room option was awesome.
Anita Sun, 22 July 2018
I can always depend on...
Liked: Although the room is starting to show a little wear, the room itself seemed very clean. I also enjoyed the breakfast.
Disliked: There was only one elevator in use. From what I heard from other guests it's been that way for months. Additionally, when I called and requested a late check out I was abruptly told no because too many people had already requested late check outs - then she just hung up on me.
Niaisha Tue, 17 July 2018
Angela Wed, 11 July 2018
T Wed, 11 July 2018
Liked: Initially, the hotel and room was clean.
Disliked: Someone came in our room when we were out and smoked marijuana. The staff didn't do anything about it. We were told that the hotel was full and could only receive a refund for the next night. We had to leave 1:30 in the morning and couldn't find another hotel. Very bad experience. The guest relations department at the corporate office confirmed that we had been given a refund. Therefore, no further steps would be taken. When reading the reviews for this hotel, I noticed similar experiences, but I read more positive than negative reviews. Pay attention to all of the reviews.