Holiday Inn Express Baltimore West - Catonsville By IHG Guest Reviews
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Write a review
Lanika Wed, 6 August 2025
Pissed off
Liked: The location, and the rooms are nice
Disliked: The staff is incompetent, no manager or anyone in charge on site. I had to call corporate and all we wanted to do was extend out a night. I had to call Booking & the hotel staff and the staff hung up. I have stayed at this facility many times and I've never had to go through a whole lot to extend out a night or two. We are dealing with family death x's 2 and just don't need the extra foolishness. I can't even make a proper complaint because IHG don't own nothing and this is privately ran and there is a lot of games being played.
Jennifer Mon, 4 August 2025
Good
Timothy Mon, 4 August 2025
Very good
Rita Sat, 26 July 2025
Bad
Disliked: Our room smelled like pee, and the ac did not work it was humidity
Wyatt Wed, 23 July 2025
Good
Disliked: I wasn't able to use the pool it wasn't open when it was supposed to be.
Cheryl Sat, 19 July 2025
Very good
Victoria Thu, 10 July 2025
Exceptional
Mishra Wed, 9 July 2025
Pleasant
Liked: bathroom was clean
Disliked: The carpet in the room is not clean and it's old. The first room given was stinky, so got a bad headache and had to change the room. The 2nd room was ok but the carpet was old and little smelly.
Carrie Mon, 7 July 2025
Exceptional
Anonymous Sat, 5 July 2025
Excellent
Liked: Cleanliness was fantastic and all the staff were friendly and helpful. We loved that we could use both the lobby and the outside courtyard to visit with family. We hope to come back soon and will stay here
Disliked: Used the wi fi for work and it did not support my needs